Amandeep Phow

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Coached Scrum Team, Product Owner, and stakeholders on Agile principles and best practices.
• Tracked and followed up on retrospective action items to drive continuous improvement.
• Maintained a blocker log to monitor and resolve recurring team impediments.
• Promoted a safe, collaborative team environment through team-building and conflict resolution.
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.

Achievements:

• Improved backlog readiness by 40% and reduced sprint carryover by 25% over two sprints.
• Achieved 70% completion rate of retrospective action items in the following sprint.

Facilitated all Scrum events: Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, Retrospectives, and Release Planning.

• Collaborated with Product Owners to groom backlogs, prioritize work, and define user stories with clear acceptance criteria.
• Supported development teams by helping remove distractions, resolve impediments, and stay focused on delivery timelines.
• Conducted mid-sprint check-ins and maintained key Agile artifacts such as status reports and risk logs.
• Led sprint reviews and planning meetings to promote full team engagement.

Achievements:

• Boosted team punctuality by 30% using automated calendar sync reminders.
• Reduced blocker resolution time by 35% through mid-sprint check-ins.
• Implemented workflow optimizations that increased sprint velocity by 20%, enabling on-time delivery of key milestones.

Successfully transitioned cross-functional teams from Waterfall to SAFe Agile framework, improving delivery timelines

• Facilitated SAFe ceremonies such as PI Planning, ART sync, Inspect & Adapt workshops, SoS ensuring strategic alignment across teams
• Proactively identified and removed impediments affecting sprint progress, enhancing overall team throughput
• Conducted quarterly retrospectives at the ART level, leading to enterprise-level process improvements
• Developed team-level dashboards in Jira and Confluence for improved visibility and stakeholder engagement
• Coordinated across multiple Scrum teams for shared dependencies and integration testing readiness

Achievements:

• Successfully led Agile transformation, helping teams transition from Waterfall to SAFe frameworks.

• Supervised a support team of 8, resolving escalated incidents and performing root cause analysis
• Acted as liaison between support, development, and QA teams to ensure timely issue resolution
• Managed documentation of SOPs, RCA reports, and FAQs for enhanced knowledge sharing
• Provided full-stack support for critical business platforms including IVR, CRM, WFM tools

Achievements:

• Received TP hero award for the best Employee.

• Handled incident management, change requests, and problem tickets adhering to SLA guidelines
• Oversaw shift management, audit readiness, and stakeholder communications
• Delivered customized reports per client requirements and supported day-to-day operations