Amandeep Singh`
noida,UP
Summary
Proven leader in debt recovery and team management, I enhanced operational efficiency and significantly increased revenue at Volans Infomatics. My strong negotiation skills and persistence led to surpassing monthly targets at Cyfuture India Pvt Ltd. Specializing in performance improvements and call center operations, I consistently achieve and exceed financial goals through strategic planning and quality audits.
Overview
3
3
years of professional experience
Work History
Collections Team Lead
Volans Infomatics
08.2020 - 08.2022
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
- Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.
- Led a team of collectors, resulting in reduced past-due balances and increased revenue.
- Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
- Developed training programs for new hires, ensuring consistent performance across the team.
- Increased recovery rates by conducting regular quality control audits on outbound communications from collections agents.
- Evaluated credit applications alongside risk management teams to determine creditworthiness of potential clients.
Collections Agent
Cyfuture India Pvt Ltd.
05.2019 - 07.2020
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Processed payments and applied to customer balances.
Education
Master of Science - Computer Science
Tecnia Institute of Advanced Studies
New Delhi 03-2017
Bachelor of Science - Computer Science
Institute of Management And Sciences
Jammu, India07-2014
Skills
- Debt recovery expertise
- Strong negotiation skills
- Patience and persistence
- Self motivation
- Team management
- Call center experience
- Performance improvements
Timeline
Collections Team Lead
Volans Infomatics
08.2020 - 08.2022
Collections Agent
Cyfuture India Pvt Ltd.
05.2019 - 07.2020
Master of Science - Computer Science
Tecnia Institute of Advanced Studies
Bachelor of Science - Computer Science
Institute of Management And Sciences
Similar Profiles
Monika YadavMonika Yadav
NA at Volans infomatics private limitedNA at Volans infomatics private limited
ÖZGE MUTLUÖZGE MUTLU
Project Manager at Volans Video AgencyProject Manager at Volans Video Agency
Sarveshwaran NaiduSarveshwaran Naidu
Business Manager at Caredata Infomatics Pvt LtdBusiness Manager at Caredata Infomatics Pvt Ltd