Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Siddhant Sonwane

Collections Team Leader
Vimannagar,Pune

Summary

Results-driven Collections Team Lead with over 5 years of experience in financial services, debt recovery, and compliance management. Proven expertise in leading collection teams, optimizing recovery strategies, and reducing delinquency rates while ensuring regulatory compliance. Skilled in data-driven decision-making, empathetic customer engagement, and monitoring teams to enhance performance. Passionate about implementing innovative ideas and solutions to streamline the collection process and improve financial outcomes.

Overview

5
5
years of professional experience
20
20
years of post-secondary education

Work History

Collections Team Lead

Fibe (Formerly Early Salary)
11.2021 - Current
  • Supervising Collection Activities: Handling Portfolio of 440cr + for the X- Bucket collection base.
  • Optimized collection process through voice calls,email-communication and by social media campaigns to elevate quarterly performance,adherence to company policies.
  • Developing Collection Strategies - Implementing effective strategies to minimize delinquency rate and enhance recovery rate.
  • Manage day today activities of the team and their performance.
  • Conducting weekly Performance Report.
  • Preparing rosters, shrinkage, Attrition calculations and agent report.
  • MIS Reports and presentation.
  • Customer Relations: Handling escalations of customer interaction with professionalism to negotiate payment solutions and maintain a positive relationship.

Collection Officer

RMS (Rajaram Management Services)
03.2020 - 10.2021
  • MIS work
  • Team Handling
  • Allocation Distribution - with strategy and prioritize tasks and allocate resources to avoid delays.
  • Specialized in recovering the charges and handling the customer relations with effective resolution.


Education

Bachlor Of Technology - Civil

Maharashtra Institute Of Technology (M.I.T)
Aurangabad, India
04.2001 - 03.2021

Skills

Debt recovery expertise

Strong negotiation skills

Team management

Goal setting strategies

Professionalism and ethics

Compliance

Employee evaluation

Case investigation

Teamwork and collaboration

Employee supervision

Strategic planning

Accomplishments

  • Above and Beyond Award
  • Outstanding Performer Award
  • Champion Award
  • Customer Excellence Award

Personal Information

  • Date of Birth: 08/22/95
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Collections Team Lead

Fibe (Formerly Early Salary)
11.2021 - Current

Collection Officer

RMS (Rajaram Management Services)
03.2020 - 10.2021

Bachlor Of Technology - Civil

Maharashtra Institute Of Technology (M.I.T)
04.2001 - 03.2021

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Siddhant SonwaneCollections Team Leader