Microsoft Office Suite
AMANDEEP SINGH
Team Leader Operations
Summary
Results-oriented Team Leader with a strong track record of success in customer service operations. Possessing a Bachelor's degree in Computer Applications, I bring a unique combination of technical proficiency and strong leadership skills. With 5+ years of experience, consistently demonstrating the ability to effectively manage teams, enhance customer satisfaction, and streamline operational processes. Seeking to leverage expertise in a managerial role to drive team performance and improve service delivery.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
TEAM LEAD
TECH MAHINDRA
04.2024 - Current
- Inspired and managed teams in operational improvements, increasing overall productivity
- Devised and monitored Key Performance Indicators (KPIs) to track team progress and identify areas for improvement
- Coordinated cross-functional teams to streamline workflow and enhance productivity across departments
- Promoted a culture of innovation within the team, encouraging the exploration of new ideas and techniques
- Manages conflicts resolution within the team, promoting a positive and productive work environment
- Assisted with team recruitment, interviewing and onboarding
- Facilitated weekly team meetings to discuss targets, achievements and areas for service improvement and provide regular feedback and recognition
- Conducted regular reviews of operations and identified areas for improvement.
SUBJECT MATTER EXPERT
TECH MAHINDRA
09.2022 - 04.2024
- Trained, coached and mentored associated to increase team productivity
- Conducted in-depth research to remain abreast of latest industry trends and developments
- Monitored staff performance regularly, provide constructive feedback and coaching for continuous and presented results to management
- Handled complex problems and issues by understanding root causes and implementing solutions
CUSOMER SUPPORT EXECUTIVE
Tech Mahindra
07.2021 - 09.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
CUSOMER SUPPORT EXECUTIVE
CONCENTRIX
06.2020 - 07.2021
- Maintained advanced product knowledge to ensure customers received accurate information
- Maintained excellent customer relationships by efficiently solving queries, complains and issues
- Resolved customer queries promptly using de-escalation techniques
- Consistently exceeded productivity targets month-on-month through efficient customer service
- Attended regular training to enhance performance and expand knowledge
- Participated in weekly team meeting to discuss challenges and share best practices
- Monitored customer service performance metrics to identify areas for improvements
Education
Bachelor of Computer Applications - Computer And Information Sciences
PDM College of Engineering
04.2016 - 01.2019
Skills
Effective Team Leadership
Team Management
Strategic Task Prioritization
Team Building Strategies
Strong Interpersonal Abilities
Effective Time Management
Adaptive Response Techniques
Mentorship Expertise
Constructive Performance Feedback
Client Relations Oversight
Operations Management
Performance monitoring
Certifications And Awards
- Leadership and Management skills
- Crypto Currency
- Pat on the back (Tech Mahindra)
- Associate of the Month (Tech Mahindra)
- Associate of the Month (Concentrix)
Software
Salesforce
Zendesk
Freshdesk
Slack
Microsoft Teams
AWS
Certification
Certificate in Leadership and Management
Awards
3 Times Associate of the Month - Tech Mahindra
Pat on the back - Tech Mahindra
Additional Information
Visa Status: Visit Visa
Timeline
TEAM LEAD
TECH MAHINDRA
04.2024 - Current
SUBJECT MATTER EXPERT
TECH MAHINDRA
09.2022 - 04.2024
CUSOMER SUPPORT EXECUTIVE
Tech Mahindra
07.2021 - 09.2022
CUSOMER SUPPORT EXECUTIVE
CONCENTRIX
06.2020 - 07.2021
Bachelor of Computer Applications - Computer And Information Sciences
PDM College of Engineering
04.2016 - 01.2019