Microsoft Office Suite
AMANDEEP SINGH
Team Leader Operations
Summary
Results-oriented Team Leader with a strong track record of success in customer service operations. Possessing a Bachelor's degree in Computer Applications, I bring a unique combination of technical proficiency and strong leadership skills. With 5+ years of experience, consistently demonstrating the ability to effectively manage teams, enhance customer satisfaction, and streamline operational processes. Seeking to leverage expertise in a managerial role to drive team performance and improve service delivery.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
TEAM LEAD
TECH MAHINDRA
04.2024 - Current
- Inspired and managed teams in operational improvements, increasing overall productivity
- Devised and monitored Key Performance Indicators (KPIs) to track team progress and identify areas for improvement
- Coordinated cross-functional teams to streamline workflow and enhance productivity across departments
- Promoted a culture of innovation within the team, encouraging the exploration of new ideas and techniques
- Manages conflicts resolution within the team, promoting a positive and productive work environment
- Assisted with team recruitment, interviewing and onboarding
- Facilitated weekly team meetings to discuss targets, achievements and areas for service improvement and provide regular feedback and recognition
- Conducted regular reviews of operations and identified areas for improvement.
SUBJECT MATTER EXPERT
TECH MAHINDRA
09.2022 - 04.2024
- Trained, coached and mentored associated to increase team productivity
- Conducted in-depth research to remain abreast of latest industry trends and developments
- Monitored staff performance regularly, provide constructive feedback and coaching for continuous and presented results to management
- Handled complex problems and issues by understanding root causes and implementing solutions
CUSOMER SUPPORT EXECUTIVE
Tech Mahindra
07.2021 - 09.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
CUSOMER SUPPORT EXECUTIVE
CONCENTRIX
06.2020 - 07.2021
- Maintained advanced product knowledge to ensure customers received accurate information
- Maintained excellent customer relationships by efficiently solving queries, complains and issues
- Resolved customer queries promptly using de-escalation techniques
- Consistently exceeded productivity targets month-on-month through efficient customer service
- Attended regular training to enhance performance and expand knowledge
- Participated in weekly team meeting to discuss challenges and share best practices
- Monitored customer service performance metrics to identify areas for improvements
Education
Bachelor of Computer Applications - Computer And Information Sciences
PDM College of Engineering
04.2016 - 01.2019
Skills
Effective Team Leadership
Certifications And Awards
- Leadership and Management skills
- Crypto Currency
- Pat on the back (Tech Mahindra)
- Associate of the Month (Tech Mahindra)
- Associate of the Month (Concentrix)
Software
Salesforce
Zendesk
Freshdesk
Slack
Microsoft Teams
AWS
Certification
Certificate in Leadership and Management
Awards
3 Times Associate of the Month - Tech Mahindra
Pat on the back - Tech Mahindra
Additional Information
Visa Status: Visit Visa
Timeline
TEAM LEAD
TECH MAHINDRA
04.2024 - Current
SUBJECT MATTER EXPERT
TECH MAHINDRA
09.2022 - 04.2024
CUSOMER SUPPORT EXECUTIVE
Tech Mahindra
07.2021 - 09.2022
CUSOMER SUPPORT EXECUTIVE
CONCENTRIX
06.2020 - 07.2021
Bachelor of Computer Applications - Computer And Information Sciences
PDM College of Engineering
04.2016 - 01.2019
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