Amandeep Singh

managed overdue accounts effectively, achieving reduction in days sales outstanding (DSO).

Evaluated cash flow metrics to uncover growth opportunities for business

Managed diverse portfolio, ensuring timely follow-ups and resolutions to elevate client satisfaction.

Dispute resolution for invoice processing.

Deduction handling.

Oversee complete refund process.

• Improved operational efficiency by streamlining processes and implementing innovative solutions.
• Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
• Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.
• Led a team of collectors, resulting in reduced past-due balances and increased revenue.
• Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
• Developed training programs for new hires, ensuring consistent performance across the team.
• Increased recovery rates by conducting regular quality control audits on outbound communications from collections agents.
• Evaluated credit applications alongside risk management teams to determine creditworthiness of potential clients.

• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Processed payments and applied to customer balances.