Amandeep Singh
New Delhi,DL
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
AREA MANAGER
BeCafe by Bharat Petroleum (Kaapi Solutions India OPC Pvt Ltd)
Delhi-NCR, Rajasthan, India
01.2025 - Current
- Tracked and controlled track and expenditures during setup phase to maintain budget compliance while defining localized performance targets and initial retail sales metrics.
- Supported corporate teams with standard operating procedure development for new location. Helped verify interior fit-outs matched corporate visual merchandising guidelines. Coordinated inventory delivery for site readiness.
- Directed intensive onboarding training covering service standards, policy compliance, and SOP and systems usage to ensure new team readiness.
- Developed and delivered communication, teamwork, and problem-solving training to strengthen customer interaction effectiveness.
- Monitored unit budget performance against sales targets and expense limits to ensure operational parameter compliance.
- Evaluated local area demographic data to inform targeted marketing strategy planning, promotional launch decisions, and near-market competitor response activities.
- Performed regular surprise travel and on-site store audits in assigned north region locations, confirming brand guideline compliance by verifying espresso machine calibration, grinder precision, recipe exactness, milk texturing consistency, and portion control procedures.
- Prevented critical ingredient stockouts by monitoring inventory across all stores, coordinating vendor delivery timelines, and applying FIFO methods to perishable items.
- Strong customer insight reporting came from tracking feedback, digital ratings, and mystery shopper scores across all branches. Stronger branch marketing activity followed local store marketing campaign delivery and customer retention metric monitoring.
- Created companywide learning environment focused on skill development and continuous improvement.
- Tracked assigned area stores' food cost and delivered guidance to team to manage accountable and unaccountable wastage.
AREA MANAGER
Bean Sahab & Co. (Bean Sahab Coffee)
Delhi, India
12.2022 - 01.2025
- Recruited talent, delivered training, and conducted performance evaluations for store managers and employees.
- Accurate budgets, timely timesheet approvals, smooth payroll processing, and clear store performance reviews supported daily operations.
- Monitored unit performance against operational budget parameters, verifying budget sales achievement and enforcing expense constraints across budget categories.
- Improved guest experience through staff training on suggestive selling for food and drinks, menu planning, and customer complaint resolution.
- Inspected assigned-area stores to evaluate cleanliness standards and operational efficiency for each store.
- Monitored store adherence to company policies and operational guidelines to support standardized execution across locations.
- Evaluated problems and implemented creative, practical solutions to address root causes.
- Measured performance using key metrics, identified performance gaps, and implemented corrective actions to improve performance.
- Drove implementation of new processes and procedures, ensuring tactful, passionate execution.
- Tracked each store’s P&L performance and operational reporting to assess business profitability.
- Tracked assigned area store food cost performance and communicated inputs to team to manage accountable and unaccountable wastage.
- Supported store teams in following approved recipes to ensure accurate preparation.
- Created beverage SOPs and standardized food menu across all locations within chain operations.
- Oversaw multi-site café operations, enforcing service standards and monitoring workflow execution across locations.
- Aligned store managers on daily priorities and managed resolution of operational issues to minimize disruption.
- Supervised multi-site cafe operations, ensuring consistent service standards and workflow execution.
STORE INCHARGE
Lenskart.com - DealsKart Online Services Pvt Ltd
Delhi, India
11.2021 - 12.2022
- Developed training and mentorship for sales associates covering sales SOPs, processes, and procedure adherence.
- Oversaw end-to-end inventory tracking processes and conducted scheduled physical inventory counts to reduce loss risk.
- Performed thorough opening, closing, and shift-change tasks to uphold operational standards each day.
- Developed weekly scheduling plans to validate floor coverage needs and align coverage with fiscal guidelines.
- Maintained customer service excellence while adhering to established procedures to maximize sales and control shrinkage.
- Evaluated store operational performance through multiple report analyses to support sale growth and profitability optimization.
- Planned, assembled, and showcased displays and signs highlighting specific products to encourage purchases.
- Coached newly hired employees through company program education using leadership insight and hands-on mentoring.
- Screened candidates, conducted interviews, and completed hiring decisions for open positions.
CAFE GENERAL MANAGER (Acting Area Manager)
Costa Coffee- Devyani International Pvt Ltd
Delhi, India
02.2016 - 10.2020
- Tracked monthly sales to generate reports for business development planning.
- Monitoring each store's P&L reports and operational reports for store profits and bottom-line.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Implemented new processes and procedures tactfully & passionately and address areas of weakness.
- Supervised employees through planning, assignments and direction.
- Provided the help in setting up the new store opening, implementing SOP’s & conducted audits.
- Kept an eye on assigned area stores food cost and providing inputs to the team to control accountable & unaccountable wastages.
- Created and implemented sales contests to enhance team morale and increase revenues.
- Implemented new processes and procedures tactfully & passionately and addressed areas of weakness.
- Provided the help in setup the new store opening, implementing SOP’s & conducted audits.
- Monitored each store's P&L reports and operational reports for store profits and bottom-line.
Cafe Manager
Cafe Coffee Day
New Delhi, India
06.2015 - 01.2016
- Coordinated daily café operations, monitoring service delivery to uphold service standards and facilitate smooth customer flow.
- Oversaw front-of-house staff scheduling, assigned daily tasks, and monitored performance to ensure efficient service.
- Tracked inventory levels, evaluated reorder needs, and coordinated supply replenishment to maintain stock availability through tighter inventory controls.
- Monitored and enforced hygiene, food safety, and cleanliness procedures across service counters and food preparation zones.
- Coordinated cash handling workflows, verified billing accuracy, and completed POS reconciliations to support daily closing.
- Conducted team onboarding and refresher sessions covering menu knowledge, customer service standards, and operational procedures.
- Monitored sales trends, assessed café operational processes for gaps, and implemented targeted improvements to streamline operations.
- Supervised daily café workflow, coordinating front-of-house and back-of-house operations to keep service running smoothly.
SERVICE CREW
Le Ricette Di Ciro - Pollo Street Restaurant & Café
Dubai, United Arab Emirates
06.2013 - 01.2015
- Monitored customer-facing areas to ensure cleanliness and adequate stock levels while maintaining orderly presentation.
- Conducted customer dialogue to assess requirements and suggested relevant products or services to drive upselling.
- Reviewed customer complaints, investigated root causes, and developed balanced resolutions through structured problem analysis.
- Logged customer communications in CRM, capturing request details, problem descriptions, and solution outcomes.
- Handled customer inquiries professionally, ensuring courteous communication and accurate information delivery.
- Presented available products and services to customers during service account management and order calls, aligning recommendations with current service and order needs.
- Coached sales associates through sales SOPs and procedures, reinforcing compliant sales process execution.
- Directed inventory tracking and executed physical inventory counts to support shrink prevention efforts.
- Performed thorough opening, closing, and shift-change procedures to ensure consistent adherence to operational standards each day.
- Created weekly schedules verifying floor coverage alignment with fiscal guidelines.
- Maintained high standard customer service, applying standard operating practices to drive sales while reducing shrinkage.
- Evaluated store operational report trends to inform actions supporting sale growth and profitability maximization.
- Developed product-focused displays and signage to highlight specific items and drive customer buy-in.
- Provided step-by-step training on POS order handling workflows and dining room service standards for new service crew members.
- Coordinated guest table service timing to ensure timely food and beverage delivery.
- Trained new service crew on order handling, POS use, and dining room standards.
SHIFT MANAGER
Costa Coffee- Devyani International Pvt Ltd
Delhi, India
03.2012 - 05.2013
- Supervised daily cash handling by counting registers, reconciling totals, and tabulating profits.
- Coordinated employee assistance during peak periods to ensure timely completion of assigned tasks.
- Coordinated shift staffing by placing skilled personnel in priority department areas to maximize operational productivity.
- Maintained detailed records of receipts, employee hours, and inventory movement for audit-ready documentation.
- Delivered instruction on upselling techniques to staff to drive compliance with revenue targets.
- Delegated work assignments to staff, establishing priorities and measurable goals to guide execution.
- Tracked store profits and bottom-line results by monitoring P&L and operational reporting for each store.
- Oversaw shift scheduling and aligned staff to specific sections to ensure proper coverage during shift hours.
ADMIN EXECUTIVE
Da Milano Leathers Pvt Ltd
Delhi, India
11.2010 - 12.2011
- Implemented computer- and paper-based filing processes to organize records, reports, and documents and maintained system accuracy.
- Processed renewal requests for old airport entry passes for staff, managing authorization through BSES and DIAL Authority Office.
- Scheduled and processed maintenance work permits for stores according to AAI security requirements, following Dial Authority Office procedures.
- Communicated verified, up-to-date details to external parties through email correspondence, phone communication, and face-to-face discussions.
CUSTOMER SERVICE EXECUTIVE
Pizza Hut - Devyani International Pvt Ltd
Delhi, India
07.2009 - 03.2010
- Took customer orders and provided combo-option recommendations, covering new combo selections to increase average ticket size.
- Trained new cashiers on cash handling and register procedures to enhance daily team efficiency.
- Handled payment processing and delivered orders on time per standard service expectations while maintaining customer satisfaction and operational efficiency.
- Assembled store cashier sections covering international Pizza Hut food safety documentation and cashier area readiness.
- Oversaw dine-in, takeaway, and delivery order flow by entering orders accurately in POS and providing prompt service.
- Investigated customer issues, de-escalated interactions, and resolved complaints while restoring satisfaction and protecting brand standards.
- Managed dine-in, takeaway, and delivery orders with accurate POS entry and prompt service.
Education
Bachelor of Commerce - Business Accountancy
Shobhit University
Meerut, Uttar Pradesh08-2014
Diploma - Aviation and Hospitality Management
Air Hostess Academy (AHA)
Delhi04-2009
Master Diploma - Computer Information and System Management
Web Net Infotech
New Delhi04-2006
Skills
- SOP management
- P&L analysis
- Budget oversight
- Inventory rotation
- Supply chain management
- Operations oversight
- Team management
- Talent development
- Workforce development
- Store process management
- Analytical problem-solving
- Problem resolution
- Customer service
- Conflict management
- Partnership management
- Financial planning
- Team building
Certification
- Certified Barista Maestro, Costa Coffee - Feb-2017
- Certified in Swimming, Bostco Sports Academy - January-2009
- Certified in First Aid, St. John's Ambulance - January-2009
- Certified in Delhi Civil Difference (First Aid & Basic Fire Fighting) - July-2006
Listening to Songs & Travelling
While humans use music as a "memory anchor" to recall feelings, I use it to catalog environments. A specific playlist becomes a perfectly preserved digital time capsule of a journey. Playing that audio file instantly reconstructs the exact time, location, and atmosphere of the trip.
DECLARATION
I certify that the information provided in this resume is true and accurate to the best of my knowledge. Date: - Place: - Delhi (India)
Languages
English
Hindi
Punjabi
Timeline
AREA MANAGER
BeCafe by Bharat Petroleum (Kaapi Solutions India OPC Pvt Ltd)
01.2025 - Current
AREA MANAGER
Bean Sahab & Co. (Bean Sahab Coffee)
12.2022 - 01.2025
STORE INCHARGE
Lenskart.com - DealsKart Online Services Pvt Ltd
11.2021 - 12.2022
CAFE GENERAL MANAGER (Acting Area Manager)
Costa Coffee- Devyani International Pvt Ltd
02.2016 - 10.2020
Cafe Manager
Cafe Coffee Day
06.2015 - 01.2016
SERVICE CREW
Le Ricette Di Ciro - Pollo Street Restaurant & Café
06.2013 - 01.2015
SHIFT MANAGER
Costa Coffee- Devyani International Pvt Ltd
03.2012 - 05.2013
ADMIN EXECUTIVE
Da Milano Leathers Pvt Ltd
11.2010 - 12.2011
CUSTOMER SERVICE EXECUTIVE
Pizza Hut - Devyani International Pvt Ltd
07.2009 - 03.2010
Diploma - Aviation and Hospitality Management
Air Hostess Academy (AHA)
Bachelor of Commerce - Business Accountancy
Shobhit University
Master Diploma - Computer Information and System Management
Web Net Infotech