Mayank Sharma
Delhi
Summary
Strategic Administrative & Facilities Manager with over a decade of experience in media, IT, and finance. Expertise in optimizing operations, managing multi-site facilities, and driving vendor negotiations while ensuring compliance with safety and regulatory standards. Recognized for delivering cost savings and enhancing operational efficiency through effective leadership of cross-functional teams.
Overview
13
13
years of professional experience
Work History
Administration Manager
Madison Communication Pvt. Ltd.
04.2023 - 01.2026
- Managed full-spectrum administrative operations across multiple branches in North India, ensuring alignment with organizational goals.
- Implemented company policies through collaboration with HR, Finance, and Sourcing departments, enhancing operational consistency.
- Oversee facility upkeep, pantry operations, space management, and admin asset tracking.
- Supervised travel, hotel, and event arrangements for employees and international guests, optimizing logistics for seamless experiences.
- Prepare and monitor CAPEX/OPEX budgets, and ensure timely vendor payments.
- Developed vendor relationships by negotiating contracts and renewing annual maintenance contracts.
- Maintain compliance across office premises and enforce safety/emergency protocols.
- Achieved recognition for Exemplary Skills and Competence at the 181st Procurement & Facilities Management Leadership Award Conference.
Facility Executive
Expedia
Gurugram
01.2019 - 03.2023
- Spearheaded pandemic response: initiated disinfection services and reduced operational costs by over 40%.
- Managed daily operations and ensured audit readiness for soft services across Expedia offices.
- Oversaw housekeeping, pantry services, stationery procurement, and managed vendor relationships to maintain service quality.
- Coordinated return-to-office efforts with global real estate team to facilitate smooth transitions.
- Managed relocation project and ensured seamless transition to new site.
Administrative Manager
Mead Learning (Wemo) Pvt. Ltd.
Gurugram
10.2016 - 12.2018
- Directed daily administration, coordinated vendors, and supervised staff to ensure operational efficiency.
- Streamlined office policies and workflows to enhance employee engagement and improve overall office function.
- Managed office supplies, planned events, and coordinated payroll with accounts to support smooth operations.
Client Service Associate
HDFC Bank (ADFC Pvt. Ltd.)
Delhi
03.2015 - 08.2016
- Resolved customer queries and ensured account compliance to enhance customer satisfaction.
- Promoted new banking products and provided exceptional service to drive customer engagement.
- Managed client inquiries and provided timely support for banking services.
- Facilitated communication between clients and internal departments for issue resolution.
- Assisted in onboarding new clients and guiding them through banking products.
Practitioner
IBM India
Gurugram
10.2012 - 09.2014
- Supported documentation and team coaching to enhance service delivery.
- Mentored new employees and facilitated team huddles and project capacity planning.
- Led cross-functional teams to streamline project workflows and enhance collaboration.
- Developed and maintained documentation for project requirements and specifications.
- Facilitated regular team meetings to ensure alignment on project objectives and timelines.
Education
MBA – Master of Business Administration -
Amity University
Delhi12.2019
Bachelor of Commerce -
University of Delhi
12.2014
Higher Secondary (12th) -
CBSE
Delhi12.2009
Secondary (10th) -
CBSE
Nainital12.2007
Skills
- Facilities & Operations Management
- Cost Control & Budgeting
- Vendor Development & Negotiation
- Space & Event Management
- SOP Management
- Office Maintenance
- Inventory & Asset Management
- Vendor Invoicing
- Travel Management
- Employee Transportation
- Petty Cash Management
- MIS & Reports
- Leasing & Liaising
- Team Leadership & Training
Timeline
Administration Manager
Madison Communication Pvt. Ltd.
04.2023 - 01.2026
Facility Executive
Expedia
01.2019 - 03.2023
Administrative Manager
Mead Learning (Wemo) Pvt. Ltd.
10.2016 - 12.2018
Client Service Associate
HDFC Bank (ADFC Pvt. Ltd.)
03.2015 - 08.2016
Practitioner
IBM India
10.2012 - 09.2014
MBA – Master of Business Administration -
Amity University
Bachelor of Commerce -
University of Delhi
Higher Secondary (12th) -
CBSE
Secondary (10th) -
CBSE