Amandeep Singh
Manager - London Metropolitan University
New Delhi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Manager - London Metropolitan University
Adventus.io
Noida
05.2021 - Current
- Manage complex cases and proactively follow up with London Metropolitan University for efficient resolution. Ensure SLA adherence and maintain quality above 95% for London Metropolitan University’s Stage 1 and 2 processes.
- Cross-train employees for enhanced team agility.
- Provide continuous coaching, mentorship, support, and engagement as subject matter expert.
- Manage complex cases and proactively follow up with London Metropolitan University for efficient resolution.
- Collaborate with cross-functional teams (Adventus Admissions, Conversion, and Sales) as needed.
- Accurately maintain databases and organize electronic and physical files.
- Produce data-driven reports for actions related to London Metropolitan University.
- Actively support (Head – Operations and Delivery) - APS in managing other APS Projects.
- Foster team members' professional growth through training, coaching, and mentorship.
- Assessed employee performance and developed improvement plans
Senior Travel Consultant
Callco Infotech Pvt
Delhi
11.2019 - 03.2020
- Evaluated client preferences and budget to recommend suitable products and services.
- Booked travel, hotel, rental car, and special event reservations.
- Conducted research to create detailed travel itineraries, including pricing and tour information.
- Played key supporting role in assisting newcomers with updated product knowledge.
Travel Consultant- Post Sales
Interglobe Technologies
Gurgaon
02.2018 - 11.2019
- Orchestrated trips for individual, family, and business travelers.
- Collaborated closely with clients to comprehend unique needs and fulfill specific travel desires.
- Informed clients about travel policies.
- Utilized preferred vendors to optimize company profits.
- Maintained and updated corporate traveler profiles with current information.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
SVP Officer – Federation University
Sannam S4
New Delhi
08.2015 - 02.2016
- Collaborate with Federation University Admissions Team under Admissions and Compliance Coordinator's direction.
- Ensure timely processing of international student applications as per agreed Service Level Agreement.
- Conduct compliance interviews.
- Issue Confirmation of Enrolment (COE) letters.
- Assess applications and deliver outcomes promptly.
- Prepare Genuine Temporary Entrant (GTE) assessments based on eligibility criteria and associated documentation.
University Protfolio Executive
TC Global
Delhi
07.2012 - 09.2014
- Joined as Customer Support Executive for "TC Global."
- Addressed and responded to customer inquiries related to services and processes.
- Played key supporting role in National Level University seminars and Student Interactions organized by "TC Global."
- Conducted Visa Counseling and prepared visa files.
- Actively participated in various internal and external education fairs, both within and outside the city.
Education
Bachelor of Arts - Humanities
Delhi University
Delhi 03.2017 - 07.2020
Skills
Strategic planning
Coaching and mentoring
Project Management
Verbal and written communication
Operations management
Timeline
Manager - London Metropolitan University
Adventus.io
05.2021 - Current
Senior Travel Consultant
Callco Infotech Pvt
11.2019 - 03.2020
Travel Consultant- Post Sales
Interglobe Technologies
02.2018 - 11.2019
Bachelor of Arts - Humanities
Delhi University
03.2017 - 07.2020
SVP Officer – Federation University
Sannam S4
08.2015 - 02.2016
University Protfolio Executive
TC Global
07.2012 - 09.2014