A Manish Kumar
Software Analyst
Summary
I am working as an IT professional with holding 4+ years of experience in IT Industry. Proven track record of improving customer satisfaction through effective troubleshooting and communication. Collaborative team player with strong problem-solving skills and a dedication to staying current with emerging technologies. Passionate about delivering exceptional support in a fast-paced software environment.
Overview
3
3
Certifications
3
3
Languages
Work History
Software Analyst
Accenture
7 2019 - Current
- Established robust alerting mechanisms using customizable thresholds, allowing quick response to emerging issues before they escalate into critical problems.
- Analyzed historical data to predict future trends and develop strategies for preventing potential system outages or performance bottleneck using Splunk and Kibana.
- Monitored and evaluated engineering performance to recommend improvements.
- Provided round-the-clock support for high-priority incidents, ensuring minimal disruption to business operations.
- Reduced downtime incidents for critical applications through proactive monitoring and timely issue resolution.
- Collaborated with cross-functional teams to identify root causes of network issues, resulting in more targeted solutions.
- Experience working in Agile environment.
- Involved in on-call supporting in weekends as well.
- Supported deployment activities & Involved in Initial analysis if any errors are found during deployment.
- Created reports for health check monitoring and delivered to the stack holders over the mail on daily basis.
- Boosted client satisfaction by communicating effectively with stakeholders throughout the development process, ensuring their needs were met.
- Solved day-to-day time bound user issues (Tickets, CRs, SRs) with the help of SERVICENOW tool.
- Interacted with client and business to track the status of tasks daily with the help of JIRA.
- We used GIT for version control of the system and to maintain repositories commit, change, push the code.
- Used AWS Cloud watch to do investigation from logs.
- Daily health check report(auto-alert mails)for Splunk servers in Pre-Prod & Prod.
- Disk usage tracking(CPU, Memory etc..) for all servers in Pre-Production.
- Prepared a Monthly capacity report showing a keen analysis of monthly, weekly & daily usage of Splunk Servers (IDXs, CLx & SHs).
- Supported daily & weekly status reporting to the stakeholders.
- Worked on AWS and Azure for monitoring of application's alerts and health.
- Hands on experience in Linux Operating system with Linux commands.
- Good knowledge in Git & Jenkins concepts using Linux commands.
Education
Bachelor of Engineering - Electrical & Electronics
CSVTU
Bhilai, Chhattisgarh 01.2019 -
Skills
Kibana
Certification
Microsoft Azure Fundamentals (AZ - 900)
Timeline
Bachelor of Engineering - Electrical & Electronics
CSVTU
01.2019 -
Software Analyst
Accenture
7 2019 - Current
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