SANGEETHA G
Chennai
Summary
Dynamic and dedicated professional with nearly 3 years of experience specializing in automating tasks using JMeter scripts to reduce manual workloads. Adept at tackling complex L2 tickets and escalating problem tickets to enhance product quality. Proficient in JIRA for seamless issue tracking, with a knack for resolving high-priority tickets within SLA. Possesses strong skills in SQL and MongoDB, with a flair for developing Spring Boot utilities to streamline processes. Skilled in API testing and management using Postman and Swagger, and adept at monitoring with Kibana. Familiarity with Manhattan 13 and AppDynamics. Ready to contribute exceptional skills to drive organizational success.
Overview
3
3
years of professional experience
Work History
Software Analyst
Radial Omnichannel Technologies
01.2022 - Current
- Having a proven track record in automating tasks using JMeter scripts, significantly reducing manual workloads
- Skilled in handling complex L2 tickets and raising problem tickets to address production issues, enhancing product quality
- Proficient in JIRA for seamless issue tracking and management
- Adept at responding to high-priority tickets, ensuring resolution within SLA to maintain operational efficiency
- Strong knowledge in SQL and MongoDB queries, coupled with experience in developing Spring Boot utilities to minimize manual interventions
- Well-versed in API testing and management using Postman and Swagger, with hands-on experience in utilizing Kibana for monitoring purposes
- Additionally, I possess a foundational understanding of Manhattan 13 and AppDynamics
Education
Bachelor of Engineering - Electronics and Communication
GKM Engineering College
Chennai, India04-2021
Higher Secondary -
Shri Natesan Vidyasala Matric Higher Secondary
Chennai, India03-2017
Skills
- Postman
- Swagger
- SQL
- MongoDB
- JMeter
- Kibana
- AppDynamics
- Apache Kafka
- ServiceNow
- Manhattan 13
- Studio 3T
Languages
English (Read, Write, Speak)
Tamil (Read, Write, Speak)
Hindi (Read, Write, Speak)
Timeline
Software Analyst
Radial Omnichannel Technologies
01.2022 - Current
Bachelor of Engineering - Electronics and Communication
GKM Engineering College
Higher Secondary -
Shri Natesan Vidyasala Matric Higher Secondary
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