Aman Pal
Summary
Results-driven CRM professional with 2+ years of experience in customer relationship management, specializing in customer loyalty and engagement within the E-commerce industry . Skilled in developing and optimizing CRM strategies to enhance customer retention and lifetime value . Proficient in data-driven insights, marketing automation, and cross-functional collaboration to drive customer satisfaction and revenue growth . Adept at analyzing customer behavior trends to create personalized engagement campaigns . Seeking an opportunity to leverage my expertise in CRM and loyalty management to drive business success in a fast-paced E-commerce environment .
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior CRM Executive
DTDC Express
01.2023 - Current
- Managed customer escalations, churn accounts, and operational challenges, ensuring high customer satisfaction and retention.
- Conducted weekly/monthly business review meetings with clients and internal stakeholders to track performance and identify areas for improvement.
- Analyzed customer data to identify trends and develop insights for strategic decision-making.
- Collaborated with sales and marketing teams to create data-driven campaigns for improved customer engagement.
- Worked on process optimization and performance tracking to enhance CRM operations in a fast-paced e-commerce environment.
CRM Executive
Holisol Logistics Pvt. Ltd.
01.2022 - 01.2023
- As a CRM Executive, I excelled in client management, addressing inquiries, and managing escalations with a focus on ensuring client satisfaction
- Prepared and circulated daily progressive MIS reports
- Monitored and reported SLA metrics to ensure compliance
- Managed the forwarding of COD remittance details
- Demonstrated proficiency in data analysis for accurate and timely reporting
- Collaborated with cross-functional teams to implement corrective actions
- Conducting business review calls
Education
Master of Business Administration -
ITM University
01.2022
Bachelor of Science -
Mahatma Gandhi Chitrakut Gramoday University
01.2020
Skills
- SQL
- Tableau
- Data-driven decision-making
- Customer Retention Strategies
- Customer Support
- Marketing automation
- Cross-functional Collaboration
- Performance Tracking and Reporting
Certification
- Introduction to SQL, SOLO LEARN, 09/01/23
- Introduction of Business Thinking, Prutor @IITK, 09/01/21
- Business Drafting, Prutor @IITK, 09/01/21
- Soft Skill Training, Webtek Labs, Pvt. Ltd., 02/01/21 - 03/01/21
- Fundamental of Digital Marketing, Google Digital Unlocked, 08/01/20 - 09/01/20
Languages
English
Hindi
Timeline
Senior CRM Executive
DTDC Express
01.2023 - Current
CRM Executive
Holisol Logistics Pvt. Ltd.
01.2022 - 01.2023
Bachelor of Science -
Mahatma Gandhi Chitrakut Gramoday University
Master of Business Administration -
ITM University
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