Amanpreet Kaur Arora
Process Developer
New Delhi
Summary
Experienced professional with a solid background in process development. Possesses skills in process analysis and continuous improvement. Highly adaptable to changing needs and reliable in high-pressure environments. Quick learner, comfortable working independently or in a team setting. Smart communicator with a strong can-do, positive approach to tackling tasks and overcoming challenges.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Process Developer SME (Subject Matter Expert)
Genpact
12.2020 - Current
- Reporting to the Team Leader Operations with responsibility of 15 members.
- Ensuring that customer documents and identification (e.g., driving license, passport, utility bill) are up-to-date and accurate and overall operational risk management in a UK bank.
- Knowledge of work allocation and SLA (service level agreement) management.
- Effectively managing a shared mailbox with handling critical tasks and urgent customer queries.
- Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.
- Trained new employees on established processes, ensuring consistent performance across the team.
Back Office Executive
Satish Dua Gaming Private Limited
06.2019 - 11.2020
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Responsible for meeting Back Office tasks.
Education
Bachelor Degree of Commerce -
Kalinga University
Skills
- Analytical problem-solving
- Multitasking
- Training oversight
- Back office operations
- Team Management
- Decision making
- Outlook
- Leadership
Timeline
Process Developer SME (Subject Matter Expert)
Genpact
12.2020 - Current
Back Office Executive
Satish Dua Gaming Private Limited
06.2019 - 11.2020
Bachelor Degree of Commerce -
Kalinga University
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