Aradhana Diwakar
Jaipur
Summary
Adept at business process improvement and analytical problem-solving, I spearheaded major projects at Genpact India Pvt Ltd, enhancing client satisfaction and operational efficiency. My expertise in data analysis and stakeholder management significantly contributed to strategic decision-making and business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Process Developer (Subject Matter Expert)
Genpact India Pvt Ltd
Jaipur
06.2021 - Current
- Provide business analysis, user needs analysis, and business systems design for major projects
- Proven expertise in evaluating applications, analyzing financial information and making informed decisions to ensure accurate risk assessment and coverage
- Communicating with clients to understand their needs and preferences.
- Evaluating debt ratios, loan-to-value ratios, credit scores, and property appraisals, Income calculations
- Managing a portfolio of recurring clients and maintaining long-lasting relationships
- Developing underwriting strategies and solutions with cross-functional teams
- Developing and maintaining strong relationships with brokers and key stakeholders
- Strong understanding of Loan Origination system (LOS), Home Mortgages, Credit Loan, Auto Loan, Commercial Loans
- Manage project resources to ensure projects stay on schedule, within budget, and in scope
- Helping teams on technical feasibility, best practices, and quality control
- Expertise in delivering on short- and long-term recruiting strategies in alignment with the business objectives basis comprehensive recruiting leadership and support Excellence in Customer Services
- Processing Business loan applications for NAB
- Tracking payment transactions for discrepancies, monitoring performance for users, and ensuring process controls
- Producing detailed payment reports, such as income statements and balance sheets, and checking statements for accuracy
- Using Azure cloud platform and Agile methodology for smooth customer services
- Skilled in optimizing data models and improving report performance using calculated columns and measures
- Creating dynamic dashboards using excel with interactive slicers, charts, and pivot tables for summarizing, analyzing, and visualizing large datasets
- Problem-solving and critical thinking abilities are needed to identify trends and anomalies in data for business insights.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
Assistant Manager
Jovial Services
Jaipur
03.2016 - 09.2020
- Leading the recruitment of Counsellor and imparting training on DMIT Service and motivating the team to generate the business
- Work closely with key customers to keep them updated on process changes
- Communicating information to clients about product quality, value and style
- GST billings, Invoicing, managing financial activities
- Created Interactive dashboards and visual reports to track KPIs and business metrics
- Proficient in publishing and sharing Power BI reports and dashboards
- Experienced in optimizing Tableau workbooks for performance, reducing load times for large datasets
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Gathered feedback from end users regarding usability issues related to applications or systems.
Customer Services & Branch Banking
Muthoot Finance Ltd
Jaipur
06.2010 - 11.2012
- Conducted due diligence on customers, obtaining various records to demonstrate suitability for loan applications
- Managed heavy daily workload of client meetings, reporting and administrative processing using exceptional multitasking and prioritization skills
- Skilled in cross-selling and upselling banking products, contributing to an increase in branch revenue
- Maintained high customer satisfaction scores by delivering prompt and accurate service, exceeding performance targets
- Experienced in using CRM system to manage customer interactions, track service requests, and update client information
- Focused on conditional formatting, data validation, and error checking to ensure data integrity with the help of Excel formulas and functions
- Expertise in Pivot Tables and Charts for summarizing, analyzing, and visualizing large datasets
Backend Executive (Credit & Collection)
Vodafone Essar Ltd
Jaipur
04.2008 - 02.2009
- Data fetching from MS Access and compiling the data
- Defined clear priorities and production quality standards to achieve desired result within agreed timescale
- Managed credit risk by evaluating customer creditworthiness and implementing company credit policies
- Conducted regular credit reviews to mitigate risks associated with overdue accounts
- Collaborated with cross-functional teams to identify and resolve billing discrepancies that impact collections
Education
Business Analyst -
Learn Bay Institute
BengaluruMBA -
Jaipur National University
Graduation - B.A in English Literature
Rajasthan University
Skills
- Sound decision-making abilities
- Analytical skills
- Business acuity
- Problem-solving skills
- Stakeholder management
- Business process improvement
Certification
- Advance Excel
- Statistics and Machine Learning Certificate
- Learning Power BI Desktop from Learn Bay Institute
Timeline
Process Developer (Subject Matter Expert)
Genpact India Pvt Ltd
06.2021 - Current
Assistant Manager
Jovial Services
03.2016 - 09.2020
Customer Services & Branch Banking
Muthoot Finance Ltd
06.2010 - 11.2012
Backend Executive (Credit & Collection)
Vodafone Essar Ltd
04.2008 - 02.2009
Business Analyst -
Learn Bay Institute
MBA -
Jaipur National University
Graduation - B.A in English Literature
Rajasthan University
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