Ajay Varade
Pune
Summary
To employ myself in a progressive organization that provides scope to update my practical knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards the growth of the organization. To achieve a challenging position in a result-oriented- company where acquired skills and education will be utilized towards continuous growth and advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SME (Subject Matter Expert)
Full Potential solutions Innovations Labs Pvt Ltd
Pune
01.2023 - Current
- Supervised teams working on projects related to development or expansion initiatives of the company.
- Coordinated with other departments to ensure efficient operations within the SME.
- Analyzed data from surveys conducted with customers of the SME.
- Ensured compliance with regulatory requirements applicable to activities at the SMEs.
- Provided training sessions for new employees at the SME.
- Oversaw daily operations including staff management and customer service at the SME.
- Identified areas of improvement in operational processes and procedures within the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Provided guidance, mentorship, and support to staff members on the team.
- Created documents including presentations, spreadsheets, memos and emails to support team operations.
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed and implemented new processes, procedures, and policies to improve efficiency and productivity of the team.
- Resolved conflicts between team members in a professional manner.
- Provided technical assistance when necessary for troubleshooting issues.
- Monitored workflow and ensured accuracy of work produced by the team.
- Collaborated with other departments to ensure timely completion of tasks.
Senior Sales Executive
Vrienden Tech Private ltd
10.2021 - 11.2022
- Implemented strategies for increasing brand awareness within the target market.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Investigated customer complaints regarding product quality or service delivery.
- Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
- Provided training on product features, benefits and use cases for internal staff members.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
- Conducted market research to identify potential customers and competitive pricing.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
- Generated leads through cold calling and networking activities.
- Negotiated contracts with clients while maintaining profitability goals.
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Identified new business opportunities through research, customer feedback and industry analysis.
Associate Ops
WNS Global Service
11.2020 - 10.2021
- Implemented new strategies to increase productivity while reducing costs associated with production processes.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Organized documents related to customer accounts for easy retrieval when needed.
- Compiled and maintained records of customer accounts and invoices.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Assisted in training new employees on back office procedures.
- Maintained filing systems to organize operations and administration records.
- Researched, compiled and analyzed information and data to assist in decision-making.
Education
MBA - Information Technology Project Management
International School For Management Excellence
Pune07-2022
Bachelor of Arts - Political Science
Pune University
Pune07-2020
Skills
- Excel, MS Office, Microsoft Outlook
- SQL, Python, Tableau, AWS cloud
- Exceptional ability to exercise good judgment in dealing with technical issues
- Good Organizational and interpersonal skills
- Strong sound decision-making skills, good judgment, and problem-solving skills
- Problem-solving skills and Troubleshooting proficiency
- Customer Ownership and Building Rapport
- Multitasking and Time management skills
- Training and mentoring
- Strong analytical skills, Decision-Making
- Project Planning, Research and Development
- Team/ Relationship building
- Interpersonal Skills
- Adaptability and Flexibility, Attention to Detail
- Problem-solving abilities
- Experience in leadership, Teamwork and Collaboration
- Real-Time Workflow Management Experience in BPO
- Report writing and budgeting
- Order Management
- Sales team oversight, Sales Coaching, Training staff
- Shrinkage Control
- Sales Presentations, Sales strategy development
- Performance Evaluation
- Database Management, Analyzing data
- Good communication skills
- Proficient in handling Chats and Voice medium of customer contacts and technical as well as non-technical issues
Hobbies and Interests
- Learning New Technologies and skills
- Reading - Interested in reading non-fiction, self-help and personal development genres books.
- Sports and Fitness - Playing cricket, badminton.
Accomplishments
- Have been awarded Employee of the Month for exceptional work productivity, resilience, and dedication consistently for two months in Previous Organization - Vrienden Tech Private ltd.
- Recognized for outstanding performance and contributions to team success
- Received the Man of the Match trophy in under-14 cricket tournaments for outstanding performance and leadership skills.
- Demonstrated teamwork, resilience, and dedication while participating in competitive cricket matches.
Certification
- AWS Cloud - Solution Architect Certification.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
SME (Subject Matter Expert)
Full Potential solutions Innovations Labs Pvt Ltd
01.2023 - Current
Senior Sales Executive
Vrienden Tech Private ltd
10.2021 - 11.2022
Associate Ops
WNS Global Service
11.2020 - 10.2021
MBA - Information Technology Project Management
International School For Management Excellence
Bachelor of Arts - Political Science
Pune University
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