Suvitha Sudheshwaran
CHENNAI
Summary
At Amazon Development Center, I spearheaded strategic business planning and deep dive analyses, enhancing vendor satisfaction and reducing return rates by strategically addressing product issues. My adeptness in vendor relationship management and analytical prowess led to a 20% increase in client retention. I also mentored over 50 new hires, showcasing my leadership and effective communication skills.
Overview
2
2
years of professional experience
Work History
Subject Matter Expert
Amazon development center
Chennai
01.2023 - Current
- Strategic Business Planning: Partnered with the Retail Category Team to develop and execute joint business plans, delivering on key business opportunities, and KPIs for vendors. Conducted regular business reviews with vendors, highlighting business metric performance, and building actionable plans to improve vendor experience.
- Deep Dive Analysis: Conducted an in-depth analysis of vendor issues, publishing data-driven recommendations and action plans to enhance the vendor experience. Successfully reduced return rates for retail vendors by strategically addressing the top 10 high-conceded products, improving Amazon product sales, and vendor satisfaction.
- Vendor Experience Improvement: Acted as the primary point of contact (POC) for the Voice of Vendor program, updating SOPs, and conducting webinars for retail managers, significantly enhancing vendor experience. Eliminated duplicate Andon cases raised for sellers in the North American Fulfillment Network (NAFN), improving the positive seller experience by 98%.
- Process Improvement and Automation: Implemented process-streamlining measures, enhancing efficiency and effectiveness. Led automation projects such as the Fit Defect Finder Automation module, which reduced returns by 700 bps, and the Barcode Alert Automation module, which prevented incorrect product deliveries.
- Vendor Partnership Development: Established and nurtured long-term partnerships with key vendor partners, resulting in a 20% increase in client retention and revenue growth. Collaborated with vendors to build successful communication channels, set proper expectations, and manage growth plans.
- Mentorship and Training: Mentored and trained over 50 new hires, providing essential retail tools and process knowledge to enhance their productivity and seamless integration into the team.
- Stakeholder Collaboration: Collaborated with cross-functional teams to ensure seamless delivery of services and exceed client expectations. Worked closely with multiple teams to stabilize processes, and facilitate the successful implementation of new processes.
- Mentorship and Training: Mentored and trained over 50 new hires, providing essential retail tools and process knowledge to enhance their productivity and seamless integration into the team.
Education
Masters of Engineering - VLSI Design
Adhiyamaan College of Engineering
Hosur04-2016
Skills
- Excellent research and analytical skills
- Vendor Relationship Management
- Strategic Planning and Business Development
- Data Management and Deep Dive Analysis
- Kaizens / Process Improvements
- Project/Program Management
- Stakeholder Management
- Continuous Improvement
- Team Management/Metrics Management
- High-level solution architecting skills
- Strong understanding of industry trends and client business needs
- Root cause analysis
- MS Office - Microsoft Word, Excel, PowerPoint, Outlook, etc
Accomplishments
· Recognized for going the "Extra Mile" in successfully completing a project on eliminating duplicate cases for NAFN.
· Consistently achieved "First Among Equals" recognition for outstanding and sustained performance.
· Certified as a process trainer and expert mentor, contributing to the professional development of peers.
· Received the Swachh-Apprentice-award, acknowledging exceptional contributions to catalog clean up initiative for 1MM ASINs.
Projects driven
- Fit Defect Finder Automation: Developed an automation module to identify sizing issues in Softlines, reducing returns by 700bps.
- Client Onboarding: Streamlined onboarding process, cutting time by 40% and boosting client satisfaction.
- Offboarded Dropship Andon Cords: Offboarded Andon cords to DF team, reducing non-remediation rate by 400bps.
- Proactive Catalog Fix: Fixed size charts for 35k+ Crocs products, saving $2.5MM.
- Voice of Vendor: POC for vendor program, updated SOPs, and conducted webinars, enhancing vendor experience.
- Vendor/Seller Experience: Eliminated duplicate Andon cases in NAFN, improving seller experience by 98%.
- Return Reduction Program: Addressed top 10 high-return products, reducing return rates and boosting sales.
- Barcode Alert Automation: ML module to flag ASINs with multiple barcodes, preventing incorrect deliveries.
- Buy Box Unsuspend Automation: Tags to reinstate incorrectly suspended ASINs, increasing GMS.
- Box Recommendation Correction Automation: ML module to validate box recommendations, reducing DPMO by 3%.
- Conflicting Data Automation for Softlines: ML module to flag ASINs with conflicting size data, improving catalog accuracy.
- Case Pack Mail Automation: Python-based tool to email vendors for case pack confirmations, resolving issues within SLA.
Timeline
Subject Matter Expert
Amazon development center
01.2023 - Current
Masters of Engineering - VLSI Design
Adhiyamaan College of Engineering
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