Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

ARPITA PANDEY

Senior Process Associate
Nagpur

Summary

  • Currently Working in an Underwriting team for a UK Based project under TCS as subject matter expert and checker.
  • Responsible for providing production reports along with Quality reports including RCSs.
  • Providing refresher training and process update sharing session within the team through skype.
  • Created a tool for enhancing quality which got approved by the end client.
  • Emails and verbal communication with the client on daily basis as a SPOC for Underwriting team.
  • Determining the risk for transactions, providing data to the underwriters, Standard and Non-Standard Vetting, Processing decisions (Acceptance, Decline, Postpone, Special term letters, accessing various types of medical documents, calculating life and disability covers, issuing letters to member and communicating with the Brokers associated with different schemes.
  • Working on decisions and terms set up by the underwriters and accordingly updating systems and issuing and passing on the communication.
  • Working on various applications like Underwriting Database, Compass and using docusign and virtual printer. Working on payout transactions as well.
  • Previously worked for a US based project in TCS. I was in the PAYOUT team.
  • Started off as an associate and was promoted to quality checker role within the year.
  • Worked in the Quality checking and outreach team.
  • Was responsible for providing trainings and conducting feedback session for new hires and sharing process updates.
  • Dealt with various kinds of transactions for processing/checking like AOR, EFT payments, Rollover (both internal and external), IRAs, Manual Loan, Forfeiture, Direct Transfers, Required minimum distributions, involving tax calculation.
  • QC Work assignment and sweep reports in Unified desktop.
  • Received Client appreciation award.

Overview

7
years of professional experience
4
years of post-secondary education
29
Certifications
2
Languages

Work History

Tata Consultancy Services ( Under UK project )
Nagpur

Senior Process Associate, Subject Matter Expert
11.2019 - Current

Job overview

  • Supported enterprise and business goals by introducing new product and service offerings.
  • Met month-end reporting objectives and deadlines.
  • Designed and prepared technical reports, studies and related documentation.
  • Prepared proposal documentation and specifications based on user analytics.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Developed and presented business cases, presentations and reports to senior management.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Assembled, installed and tested new equipment and trained users in effective operation.

Tata Consultancy Services (Under US Process)
Nagpur

Quality Analyst
09.2015 - 10.2019

Job overview

  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Liaised with vendors and end-users to uncover system optimization opportunities.
  • Presenter in internal quality audits and helped assessing results to inform corrective action measures.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs as a back up team leader.

Education

Joy Senior Secondary School
Jabalpur (M .P)

SSC
01.2010 - 12.2010

University Overview

GPA: 78.00

Joy Senior Secondary School
Jabalpur (M.P)

STANDARD XII / H.S.C from Commerce With Computer Application
01.2012 - 12.2012

University Overview

GPA: 70.60

Mata Gujri Mahila Mahavidyalaya
Jabalpur (M.P)

BACHELOR OF COMMERCE from Accounting, Computer Application
01.2013 - 05.2015

University Overview

69.53 Competency Competency Proficiency Category

Skills

    MS OFFICE

MS Excel

Analytical and Critical Thinking

Teamwork and Collaboration

Verbal and written communication

Creating Standard Operating Procedures

Quality management

Root Cause Analysis

Data analysis

Feedback collection

Training material development

Planning and Coordination

Problem-Solving

Decision Making

Multitasking Abilities

Training and Development

MySQL & NetBeans

ILT (Internet of Things)

Social Media

Accomplishments

  • Client appreciation award - 2020
  • Service & Commitment Award -02-Sep-2020
  • BPS Star Performer Award - 23-Jan-2019
  • BPS Star Performer Award - 19-Nov-2018
  • Service & Commitment Award - 02-Sep-2018
  • Learning Awards - 01-Feb-2018
  • BPS Star Performer Award - 31-Jan-2018
  • BPS Star Performer - 19-Dec-2016
  • BPS Star Performer - 06-Oct-2016

Certification

Process : ITIL Foundation Certification

Interests

Gaming

Travelling

Volunteer Work

Music

Sports

Reading

Writing

Timeline

Senior Process Associate, Subject Matter Expert

Tata Consultancy Services ( Under UK project )
11.2019 - Current

Quality Analyst

Tata Consultancy Services (Under US Process)
09.2015 - 10.2019

Mata Gujri Mahila Mahavidyalaya

BACHELOR OF COMMERCE from Accounting, Computer Application
01.2013 - 05.2015

Joy Senior Secondary School

STANDARD XII / H.S.C from Commerce With Computer Application
01.2012 - 12.2012

Joy Senior Secondary School

SSC
01.2010 - 12.2010
ARPITA PANDEYSenior Process Associate