Gaming
Hi, I’m
ARPITA PANDEY
Senior Process Associate
Nagpur
Summary
- Currently Working in an Underwriting team for a UK Based project under TCS as subject matter expert and checker.
- Responsible for providing production reports along with Quality reports including RCSs.
- Providing refresher training and process update sharing session within the team through skype.
- Created a tool for enhancing quality which got approved by the end client.
- Emails and verbal communication with the client on daily basis as a SPOC for Underwriting team.
- Determining the risk for transactions, providing data to the underwriters, Standard and Non-Standard Vetting, Processing decisions (Acceptance, Decline, Postpone, Special term letters, accessing various types of medical documents, calculating life and disability covers, issuing letters to member and communicating with the Brokers associated with different schemes.
- Working on decisions and terms set up by the underwriters and accordingly updating systems and issuing and passing on the communication.
- Working on various applications like Underwriting Database, Compass and using docusign and virtual printer. Working on payout transactions as well.
- Previously worked for a US based project in TCS. I was in the PAYOUT team.
- Started off as an associate and was promoted to quality checker role within the year.
- Worked in the Quality checking and outreach team.
- Was responsible for providing trainings and conducting feedback session for new hires and sharing process updates.
- Dealt with various kinds of transactions for processing/checking like AOR, EFT payments, Rollover (both internal and external), IRAs, Manual Loan, Forfeiture, Direct Transfers, Required minimum distributions, involving tax calculation.
- QC Work assignment and sweep reports in Unified desktop.
- Received Client appreciation award.
Overview
7
years of professional experience
4
years of post-secondary education
29
Certifications
2
Languages
Work History
Tata Consultancy Services ( Under UK project )Nagpur
Senior Process Associate, Subject Matter Expert
11.2019 - Current
Job overview
- Supported enterprise and business goals by introducing new product and service offerings.
- Met month-end reporting objectives and deadlines.
- Designed and prepared technical reports, studies and related documentation.
- Prepared proposal documentation and specifications based on user analytics.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Developed and presented business cases, presentations and reports to senior management.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Assembled, installed and tested new equipment and trained users in effective operation.
Tata Consultancy Services (Under US Process)Nagpur
Quality Analyst
09.2015 - 10.2019
Job overview
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Presenter in internal quality audits and helped assessing results to inform corrective action measures.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs as a back up team leader.
Education
Joy Senior Secondary SchoolJabalpur (M .P)
SSC
01.2010 - 12.2010
University Overview
GPA: 78.00
Joy Senior Secondary SchoolJabalpur (M.P)
STANDARD XII / H.S.C from Commerce With Computer Application
01.2012 - 12.2012
University Overview
GPA: 70.60
Mata Gujri Mahila Mahavidyalaya Jabalpur (M.P)
BACHELOR OF COMMERCE from Accounting, Computer Application
01.2013 - 05.2015
University Overview
69.53 Competency Competency Proficiency Category
Skills
MS OFFICE
MS Excel
Analytical and Critical Thinking
Teamwork and Collaboration
Verbal and written communication
Creating Standard Operating Procedures
Quality management
Root Cause Analysis
Data analysis
Feedback collection
Training material development
Planning and Coordination
Problem-Solving
Decision Making
Multitasking Abilities
Training and Development
MySQL & NetBeans
ILT (Internet of Things)
Social Media
Accomplishments
- Client appreciation award - 2020
- Service & Commitment Award -02-Sep-2020
- BPS Star Performer Award - 23-Jan-2019
- BPS Star Performer Award - 19-Nov-2018
- Service & Commitment Award - 02-Sep-2018
- Learning Awards - 01-Feb-2018
- BPS Star Performer Award - 31-Jan-2018
- BPS Star Performer - 19-Dec-2016
- BPS Star Performer - 06-Oct-2016
Certification
Process : ITIL Foundation Certification
Interests
Travelling
Volunteer Work
Music
Sports
Reading
Writing
Timeline
Senior Process Associate, Subject Matter Expert
Tata Consultancy Services ( Under UK project )
11.2019 - Current
Quality Analyst
Tata Consultancy Services (Under US Process)
09.2015 - 10.2019
Mata Gujri Mahila Mahavidyalaya
BACHELOR OF COMMERCE from Accounting, Computer Application
01.2013 - 05.2015
Joy Senior Secondary School
STANDARD XII / H.S.C from Commerce With Computer Application
01.2012 - 12.2012
Joy Senior Secondary School
SSC
01.2010 - 12.2010