Nikita Dixit

• Performed data analysis to identify trends, problems, and solutions.
• Facilitated communication between various departments regarding process updates.
• Analyzed production processes and identified areas for improvement.
• Monitored quality control standards for all processes.
• Generated performance reports on process efficiency and effectiveness.
• Documented operational procedures, workflows, and best practices.
• Investigated and resolved problems with a self-motivated and knowledgeable approach, based on a sound understanding of failure analysis and statistical methodology.
• Resolved complex issues related to process development and implementation.
• Tracked all documentation associated with process modifications or improvements.
• Assisted in training personnel on new processes, methods and techniques.

Software Known: SAP MM

● knowledge of Procurement process.

● Knowledge of implementing and configuring SAP MM modules.

● Analysed, prepared, and Mapped MM Organization structure.

● Maintenance of Client-Specific number ranges in all relevant Master Data, Material Master Vendor Master, Purchasing and Inventory Documents.

● Configuration of document types and number ranges for PR, RFQ’s and PO’s.

● Configure Pricing Procedure.

● Configuration of Release Strategy for Purchasing documents like PR and PO.

● Procurement Cycle-PR’s, PO’s, Stock Transport Orders, Good Receipt and Invoice Verification.

● Processing Goods Receipts, Goods Issue and Transfer Posting for Inventory Management.

● Automatic account determination and valuation of materials done at plant level

• Worked with business partners and HR team members to identify and implement enhancements.
• Supported HR operations with knowledgeable troubleshooting and support.
• Programmed customized functions like automated queries and reports to improve functionality.
• Sourced, qualified and conducted screening interviews with job candidates.
• Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
• Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Collaborated with program and product managers, architects and data scientists to understand data needs and represent insights in visually appealing ways.
• Organized and maintained documents, files and records.
• Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
• Connected with clients and developed strategies to achieve sales and customer service goals.

• Maintained composure and patience in dealing with aggressive customers.
• Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
• Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Delivered personalized written support via email with instructions regarding products.
• Documented customer correspondence in CRM to track requests, problems and solutions.

• Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
• Supplied executive-level administrative support to upper management by reviewing employee performance, implementing policies within various departments and developing budgets.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Maximized branch revenue by optimizing daily operations.
• Traced missing material and shipments through vendor and customer communications.
• Maintained inventories through spot checks, complete physical inventory and reordering.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Scheduled deliveries for company materials, supplies and equipment.
• Located and vetted vendors to obtain desired stock on regular schedule and with consistent quality.
• Resolved client issues by delivering excellent customer service and maintaining positive attitude.