Aman Singh Chauhan
Gurugram
Summary
As a dedicated Quality assurance specialist with a proven track record of successfully leading and completing a key project focused on sales and customer service, content moderation. Adept at implementing quality assurance processes, driving continuous improvement initiatives, and ensuring adherence to industry standards. Demonstrates strong analytical skills, attention to detail, and the ability to manage cross-functional teams effectively. Known for enhancing service quality, boosting customer satisfaction, and achieving operational excellence through data-driven decision-making and a commitment to best practices.
Overview
6
6
years of professional experience
Work History
Sr Quality Analyst(IQA)
Tech Mahindra
Gurgaon
11.2024 - Current
- Conduct regular quality audits for YouTube operations processes including content moderation, video policy enforcement, and channel review to ensure compliance with internal guidelines and platform policies.
- Evaluate end-to-end process adherence, identifying deviations and implementing corrective action plans to drive consistent performance and quality outcomes.
- Collaborate with cross-functional teams (Ops, Policy, Training) to provide feedback loops and improve process documentation and SOPs.
- Perform root cause analysis on quality failures and recommend process improvements to minimize risk and increase accuracy.
- Maintain audit logs, generate weekly/monthly quality reports, and present insights to stakeholders for performance reviews and operational alignment.
- Ensure compliance with client SLAs, platform policies, and regulatory standards for content governance on the YouTube platform.
- Assist in the onboarding and continuous training of quality analysts and operations teams to drive quality awareness and consistency
Sr. Quality Analyst
CAC
Gurugram
09.2023 - 11.2024
- Analyzed customer feedback and complaints to determine root causes of issues and develop corrective actions.
- Created detailed reports on process performance, product defects and other quality-related issues.
- Conducted internal audits of processes, products and services to identify areas for improvement.
- Reviewed existing QMS policies and procedures to ensure they are compliant with applicable regulations.
- Collaborated with cross functional teams for timely resolution of quality issues.
- Provided coaching and mentorship programs for staff members.
Quality Analyst
Foodwifi
Imphal
01.2022 - 03.2023
- Actively participated in continuous improvement initiatives across the organization.
- Monitored key process indicators related to quality objectives.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Quality Analyst
Galactic Clinet services
Gurugram
01.2020 - 01.2022
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Investigated customer complaints regarding product defects or malfunctions.
- Reviewed customer feedback data to identify areas for improvement in product design and development.
- Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
Education
Bachelor of Arts - English, History, Alt English, Political Science.
Manipur University
Chandel04-2022
Skills
- Six sigma methodologies
- Amadeus travel tool, hands on experience
- Team leadership
- Sales & CS auditor and Trainer
- Quality assurance expertise
- Corrective Action Planning
- Regulatory compliance understanding
- Operational Improvements
- SOP Development
- Statistical process control
- Process improvement techniques
- Documentation Control
- Time management proficiency
- Content moderation and content quality
Hobbies
Football, reading, Learning new skills. Poetry
Riding and sleeping
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Manipuri
Proficient (C2)
C2
Certification
Six sigma
Gds( Amadeus)
Timeline
Sr Quality Analyst(IQA)
Tech Mahindra
11.2024 - Current
Sr. Quality Analyst
CAC
09.2023 - 11.2024
Quality Analyst
Foodwifi
01.2022 - 03.2023
Quality Analyst
Galactic Clinet services
01.2020 - 01.2022
Bachelor of Arts - English, History, Alt English, Political Science.
Manipur University
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