Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
Personal Information
Awards Honors Extra Curricular
Timeline
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Puneeth Akshay K N

Bangalore

Summary

Results-driven Sr Quality Analyst with extensive experience at Tech Mahindra in quality assurance and root cause analysis. Proven ability to enhance customer satisfaction through innovative solutions and effective collaboration. Proficient in Six Sigma methodologies, prioritizing tasks to meet service goals and foster positive relationships for seamless customer experiences.

Overview

3
3
years of professional experience

Work History

Sr Quality Analyst

Tech Mahindra
Bangalore
09.2023 - Current
  • Investigated concerns and suggested remedial actions to elevate final results.
  • Collaborated with other departments to ensure a seamless customer experience.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
  • Evaluated customer interactions for compliance with company standards and regulations.
  • Developed action plans to improve customer satisfaction levels and reduce repeat calls.
  • Performed root cause analysis on escalated issues to determine underlying causes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sr Associate

CONCENTRIX TECHNOLOGIES (INDIA) PRIVATE LIMITED
Bangalore
03.2022 - 08.2025
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Associate

Tech Mahindra
Bangalore
08.2022 - 09.2023
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Computer Science And Engineering - Computer Science And Engineering

Dr SMCE
Karnataka
08-2021

PUC. - Physics, Chemistry, Mathematics, Biology

ASC Pre-University College
Karnataka
03-2017

SSLC - Science, Social, Mathematics and languages

Deepashree English High School
Bangalore North
04-2015

Skills

  • Positive thinking
  • Quality assurance
  • Root cause analysis
  • Structured query language mastery
  • Team collaboration
  • Adaptability
  • Quick learning
  • Six Sigma methodologies
  • Quality improvement
  • Multitasking Abilities

Languages

  • English
  • Hindi
  • Kannada
  • Telugu

Hobbies and Interests

  • Reading Books
  • Listening Music
  • To learn new things

Personal Information

  • Date of Birth: 14/05/00
  • Gender: Male
  • Nationality: Indian

Awards Honors Extra Curricular

  • Participated in 3rd National Futuristic Conference on Computer Science and Information Technology, 08/21/21
  • Won 1st Prize in District Level Hindi Poems Singing, 2011
  • Participated and won gold medal in the 18th SOF International English Olympiad, 11/01/15
  • Won Bravo Award for Rise to be future ready in Quality , 2024
  • Won Bravo Award for Quality Focus , 2025

Timeline

Sr Quality Analyst

Tech Mahindra
09.2023 - Current

Associate

Tech Mahindra
08.2022 - 09.2023

Sr Associate

CONCENTRIX TECHNOLOGIES (INDIA) PRIVATE LIMITED
03.2022 - 08.2025

Bachelor of Computer Science And Engineering - Computer Science And Engineering

Dr SMCE

PUC. - Physics, Chemistry, Mathematics, Biology

ASC Pre-University College

SSLC - Science, Social, Mathematics and languages

Deepashree English High School

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Puneeth Akshay K N