AMAR JYOTI KALITA
Area Operation Manager
Baihata Chariali
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Area Operation Manager
GNRC Medishop Private Limited
11.2023 - Current
- Supervised daily store operations across multiple locations to ensure smooth functioning.
- Monitored sales performance and worked with teams to achieve monthly targets.
- Implemented cost-saving strategies to improve profitability.
- Conducted regular audits to ensure operational compliance and process improvement.
- Ensured all stores followed company policies, hygiene standards, and visual merchandising.
- Analyzed store reports, and suggested improvements to boost performance.
Store Manager
V-Mart Retail Limited
10.2021 - 10.2023
- Guiding the sales staff in terms of product displays, product highlight areas, and layout plans.
- Achieving the sales objectives, distributing the target, and tracking them on an hourly, daily, and weekly basis.
- Proper implementation of store SOPs.
- Opened a new store location and assisted in recruiting and training new staff.
- Developing marketing strategies and planning many promotional activities in consultation with the management team.
- Analyzing market trends, monitoring competitor activity, and developing appropriate business strategies.
Department Manager
Reliance Trends (Reliance Retail Limited)
11.2018 - 10.2021
- Make a plan for achieving the target according to past data.
- Maintaining all inventory data, billing data in SAP, compiling MIS reports on supplies received, items sold, and revenue generated, staff turnover, etc. And sending it to the HO.
- Delivered excellent customer service by greeting and assisting each customer.
- Directed and supervised employees engaged in sales, inventory processes, and reconciling cash receipts.
- Maintaining customer data for making good relationships with customers.
- Contributed to merchandising ideas at team sale meetings.
- Analyzing sales figures and forecasting future sales volumes to maximize profits.
Department Manager
Big Bazaar (A Unit of Future Group Retail Limited)
09.2017 - 11.2018
- Leading a team of executives, followed by the Department Manager, imparting product knowledge and training them on sales and customer service.
- Implementing visual merchandising activities and in-store promotional campaigns for new releases and special offers to increase brand visibility.
- Provided strong service to customers, i.e. Provided home delivery, increasing customer loyalty, and ensuring a high rate of repeat customers.
- Reorganized the sales floor to meet the company's demands.
- Organize and carry out an accurate stock take with the HO Team by implementing the Stock Take.
- Ensuring standards for quality customer service.
Process Associate in Banking, Financial Services and Insurance (US Mortgage)
Assimilate Solutions India Pvt. Ltd. (Gurgaon)
Gurgaon
05.2014 - 12.2015
- I used to give training to juniors.
- Used to prepare EOD and monthly reports.
- Task allocations to team members.
- Quality check of the task assigned.
Associate Operation in Banking, Financial Services and Insurance (US Mortgage)
WNS Global Services Pvt. Ltd. (Gurgaon)
Gurgaon
10.2012 - 05.2014
- Audited loans to identify problems, and arranged for immediate corrective actions.
- Prepared end-of-day, monthly, and weekly dashboards, and GSO while managing the team during resource requirements.
Education
M.B.A programme - Marketing and Information Technology
Harlal Institute of Management and Technology
Gr.Noida01-2012
Graduation (B.C.A.) -
Sikkim Manipal University
01-2009
Intermediate - science stream
VKV
Umrangso01-2006
High school -
VKV
Umrangso01-2003
Skills
Store operations management
Sales performance analysis
Inventory management
Operational compliance
Staff training and development
Customer loyalty enhancement
Customer issue resolution
Extra Activity:
Completed “DIPLOMA COURSE IN BASIC IN COMPUTER APPLICATION” in the Academic year (2001) from THE NEW DIMENSION (ASSAM). Completed “SIX MONTH COURSE IN HARDWARE AND NETWORKING” in the Academic Year (2007-2008) from ASSAM ENGINEERING INSTITUTE (ASSAM) Won various prizes in sports and games event in School level. Completed “DIPLOMA COURSE IN BASIC IN COMPUTER APPLICATION” in the Academic year (2001) from THE NEW DIMENSION (ASSAM). Completed “SIX MONTH COURSE IN HARDWARE AND NETWORKING” in the Academic Year (2007-2008) from ASSAM ENGINEERING INSTITUTE (ASSAM) Won various prizes in sports and games event in School level.
Interests
Playing Cricket, Football, Table tennis, Listening Music
Area of Interest:
- Marketing Management
- Information Technology
Timeline
Area Operation Manager
GNRC Medishop Private Limited
11.2023 - Current
Store Manager
V-Mart Retail Limited
10.2021 - 10.2023
Department Manager
Reliance Trends (Reliance Retail Limited)
11.2018 - 10.2021
Department Manager
Big Bazaar (A Unit of Future Group Retail Limited)
09.2017 - 11.2018
Process Associate in Banking, Financial Services and Insurance (US Mortgage)
Assimilate Solutions India Pvt. Ltd. (Gurgaon)
05.2014 - 12.2015
Associate Operation in Banking, Financial Services and Insurance (US Mortgage)
WNS Global Services Pvt. Ltd. (Gurgaon)
10.2012 - 05.2014
M.B.A programme - Marketing and Information Technology
Harlal Institute of Management and Technology
Graduation (B.C.A.) -
Sikkim Manipal University
Intermediate - science stream
VKV
High school -
VKV