Suman Polley
Area Operation Manager
Howrah,WB
Summary
Experienced Senior Telecom Infrastructure Operations Manager with over 17 years in optimizing telecom operations and network availability. Oversees operations for 1,782 tower sites and leads a team of 108 professionals. Skilled in managing telecom equipment maintenance, fault resolution, and vendor coordination to ensure high uptime and adherence to SLAs, enhancing overall service delivery.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Area operation manager
Indus Towers Limited
01.2025 - Current
- Lead operations and maintenance of 1,782 telecom infrastructure sites across the assigned area.
- Manage and mentor a team of 108+ engineers and field technicians.
- Ensure telecom infrastructure availability through preventive maintenance and rapid fault restoration.
- Monitor vendor performance and ensure contractual SLA compliance.
- Drive operational excellence, governance, safety compliance, and cost optimization initiatives.
- Coordinate cross-functional teams for service continuity and infrastructure reliability.
Maintenance Manager
Reliance Jio Infocomm Ltd.
10.2016 - 02.2025
- Working as a Deputy Manager in Reliance Jio Infocomm Ltd. O&M, Maintaining over 1350 sites with 99.90% NWA.
- Managing installation, commissioning, testing & maintenance of various telecom and networking equipment’s in reducing downtime and enhancing operational effectiveness of equipment.
- Expertise at preparing & implementing job cost analysis; competently ensured adherence to allocated budgets.
- Devising executing long and short-term objectives: oversee and control all daily operations, policy implementation, and strategy formation.
- Managing more than 250 Small cells and Wifi Sites, with uptime of 99.95%.
- Fault analysis, system up gradation, and quality issues related to Network, Support to achieve 100% reliability.
- Managing 99.7% availability of MW media and backhaul path.
- Interfacing with HQ for procurement, vendor development and inventory functions.
- Managing network qualities by optimizing and clearing SA and NSA alarms within 4 hrs.
- Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service. Functioning as an escalation gate to resolve critical issues of the team members. Problem solving and organizational abilities.
Assistant Manager
Vodafone Mobile Services Ltd.
02.2014 - 09.2016
- Working as a Cluster Engineer.
- Taking care of Ericsson EVO BSC -8200, RNC-8200 & RBS 6000 series BTS.
- As a cluster engineer I need to ensure maximum uptime by taking care of all active, passive and fiber equipment.
- Identifying and clearing service-affecting and non-redundant alarms on a priority.
- Diagnosing, troubleshooting & giving support of Faults of different Radio equipment at BSS level.
- Ensure DG automation, LVD status, Earthing all are working fine.
- Resolve coverage related issues.
Assistant Engineer
ESSJAY ERICSSON PVT LTD
12.2010 - 01.2015
- Escalated and supervised fiber-related issues using OTDR, laser source, and power meter to ensure network reliability.
- Oversaw operation and maintenance functions of Nokia BSC, including site status updates, TRX configuration, fault analysis, and alarm monitoring.
- Installing and commissioning of Nokia 2G BTS (like Flexi , ultra), commissioning of Nokia (FIU,FIFA,IDM) Ceragon-IP10 microwave link.
- Demonstrated expertise in SDH and PDH technologies.
- Upgrading PDH or SDH link on live network.
- Managed passive components, including DG automation and fuel filling, to maintain infrastructure functionality.
- Performed CIAT assessments to ensure system compliance.
Education
B TECH - ELECTRONICS & COMMUNICATION
ST THOMAS COLLEGE OF ENGINEERING & TECHNOLOGY
Howrah, India01-2008
HS - SCIENCE
SALKIA A.S. HIGH SCHOOL
Howrah, India 04.2001 -
Skills
Operations and Maintenance
Energy Management
Infrastructure Management
Workforce Management
Field Operations
Budget management
Team Leadership
Manager
Telecommunications
Certification
B tech
Timeline
Area operation manager
Indus Towers Limited
01.2025 - Current
Maintenance Manager
Reliance Jio Infocomm Ltd.
10.2016 - 02.2025
Assistant Manager
Vodafone Mobile Services Ltd.
02.2014 - 09.2016
Assistant Engineer
ESSJAY ERICSSON PVT LTD
12.2010 - 01.2015
HS - SCIENCE
SALKIA A.S. HIGH SCHOOL
04.2001 -
B TECH - ELECTRONICS & COMMUNICATION
ST THOMAS COLLEGE OF ENGINEERING & TECHNOLOGY
Cricket
I love to play cricket, and part of my circle cricket team