Amar Khaja Shaik

ServiceNow Discovery:

• Setting up infrastructure and implementation of on-premise and cloud discovery.
• Creating discovery schedules, discovery range sets.
• Develop and customize Discovery Patterns.
• Creating process documentation.

ServiceNow Event Management:

• Setting up connectors and integrations with monitoring tools like SCOM, Azure OMS, AlertSite, SolarWinds, and VrOps.
  • Setting up Event Rules, Alert Management Rules, and Field Mapping Rules.
  Creating dashboards to check CI binding failures and daily health checks of events. Designing workflows in Flow Designer to attach to the remediation of alert management rules.

ServiceNow CMDB:

• CMDB Administration.
• Populate the CMDB from multiple sources, such as Active Directory and SCCM.

• Creating custom scripts to populate the CMDB.
• Creating custom scripts to add relationships between servers and business services.

• Account Receivables.
• Revenue Cycle management.
• Reaching the target of client insurances on a daily basis.
• Communication with U.S. clients.
• Excel Reporting.
• Quality checks.

• Account Receivables
• Revenue Cycle Management.
• Reaching the target of client insurance on a timely basis.
• Communicating with U.S. clients.
• Excel Reporting.

• Account Receivables
• Healthcare Management
• Reaching the target of Client Insurances on a daily basis.
• Communicating with U.S. clients.
• Excel reporting.
• Inbound and outbound calling.