SANDESH PEDDIGARI

• Implemented and customized Discovery schedules, MID Server configurations, and credentials to automate discovery of network, server, and cloud resources, improving CMDB coverage and accuracy.
• Troubleshot Discovery failures and MID Server communication issues, minimizing downtime and enhancing CI discovery rates.
• Collaborated with IT Operations, Cloud, and Network teams to validate discovered data, ensuring accurate CI relationships and facilitating ITSM workflows.
• Developed and optimized ServiceNow Discovery patterns to identify complex application dependencies, enhancing service mapping and operational visibility.
• Proactively managed troubleshooting and credential management to lower Discovery failure rates.

• Resolved discovery scan failures by addressing connectivity and communication issues, ensuring successful scans.
• Tested custom patterns developed by team before deploying to production.
• Managed monthly testing and deployment of TKU and OS patches from development and testing to production.
• Coordinated with BMC support team to resolve issues and implement enhancements, improving support case management.
• Created and modified application and service maps based on application owner requirements, enhancing system visibility.
• Collaborated with multiple stakeholders to ensure accuracy of CMDB data.

• Executed discovery of CIs in ADDM, ensuring accurate updates to CMDB.
• Deployed monthly OS patches and TKU upgrades to enhance appliance performance.
• Conducted monthly data compaction to optimize stability of appliances and backups.
• Resolved communication issues between discovery appliances and consolidator, maintaining data integrity.
• Engaged stakeholders to streamline processes and enhance CMDB services.
• Presented compliance and audit reports monthly to clients for transparency.
  Troubleshot failed CIs from scheduled scans, collaborating with support teams.
• Managed lifecycle of CI and hardware assets, ensuring comprehensive documentation.

3. BMC Discovery Admin.

• Efficiently scheduled scans for servers, network devices, and cloud resources.
• Resolved user-reported incidents and work orders within established SLAs.
• Participated actively in commissioning and decommissioning changes for critical infrastructure.
  

2. NOC Engineer:

• Monitored servers and devices using HP NNM, SolarWinds, and New Relic tools.
• Alerted OS support teams of server downtime for timely resolution.
• Monitored device link flaps and informed network team of issues.

1. Application Support - Finacle.

• Analyzed customer issues and delivered solutions within established SLAs.
• Resolved Finacle 10x-related issues, including transaction posting and application errors.
• Conducted end-of-day closing activities, ensuring accurate balance tallies across all branches.