Amar Pathak
Summary
At ADP Pvt Ltd, I excelled as a Payroll Specialist, mastering Active Directory installation and promoting teamwork by mentoring new hires. My proactive approach ensured SLA compliance and streamlined payroll processes, showcasing my technical proficiency and leadership abilities. My dedication to accuracy and efficiency in payroll management stands out, reflecting my commitment to excellence and continuous improvement.
Overview
12
12
years of professional experience
Work History
Payroll Specialist
ADP Pvt Ltd
09.2021 - Current
- Worked with multiple client with assisted payroll.
- Provided support to the team by working overtime to complete pending cases so that SLA are met
- Assisted and mentored new hires
- Helped new members in the team with cases
- Prepared and submitted payroll reports for review by senior management.
- Managed timekeeping system and resolved any timecard discrepancies.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Ensured compliance with Federal , State and Local taxes.
- W2 corrections including S-Corp and Third party sick pay.
- Setup routines for retirement plans and employer match.
Tata Consultancy Service
03.2016 - 09.2021
- Worked in converting Cable 1.0 Technology to either Cable 3.0 Technology or Hybrid Fiber Cable (HFC) Technology for Internet Access
- Helped Clients with troubleshooting technology upgrade from Cable to NBN
- Automation of Orders for the upgradation of Cable 1.0 to Cable 3.0, HFC or NBN
- Evaluate employee performance to gauge where skills are lacking
- Create training programs to address skill gaps in employees
- Prepare learning materials for programs
- Liaising with managers to determine training needs and schedule training sessions
Tech Mahindra Business Services
10.2013 - 03.2016
- Worked in inbound queue for a Telecom client
- Resolving customers network issues like no network, unable to call, problem in sending or receiving SMS and difficulty in using MOBILE DATA
- Configuring customer's phone or laptop to make sure Mobile data is Working
- Fixing network related issues on different OS phones like Android, MAC, windows and Blackberry
- Taking remote access and setting up programs like I-tune
Education
B.com -
Himalayan university2
01.2018
S.S.C -
ICSE
01.2007
H.S.C -
ICSE
01.2005
Skills
- Basics of mail flow
- HCM certified
- Installation of Active Directory and promoting the server to a domain controller
- Server roles
- Basic/common Outlook troubleshooting: creating new profiles, installing Office updates
Timeline
Payroll Specialist
ADP Pvt Ltd
09.2021 - Current
Tata Consultancy Service
03.2016 - 09.2021
Tech Mahindra Business Services
10.2013 - 03.2016
B.com -
Himalayan university2
S.S.C -
ICSE
H.S.C -
ICSE