Hema Sridevi Ravipati
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals through a strong willingness to take on additional responsibilities.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Payroll Specialist
ADP
07.2024 - Current
- Act as the primary point of contact for clients regarding payroll-related inquiries and issues.
- Assist new clients with setting up their payroll systems, including entering employee data, compensation details, and tax information.
- Ensure that clients' payroll systems are configured correctly, aligning with their specific business needs and compliance requirements.
- Assist clients with Quarter end and year-end payroll processing, including the distribution of W-2s.
- Provide clients with regular payroll reports, including earnings reports, tax filings, and other financial documents.
- Generate and distribute year-end tax documents such as W-2s (for U.S. employees) and 1099s for contractors.
- Maintain accurate and up-to-date records for all client payroll activities, ensuring compliance with legal requirements and organizational policies.
- Support clients with year-end reconciliations and ensure all required filings are completed on time.
- Built strong relationships with clients by following up on cases to provide timely resolutions.
- Built trusting relationships with clients through open and honest communication.
SR. Associate - Central time keeping
Amazon
01.2022 - 06.2024
- Responsible for 3 Line of Business which consists of 9 sites in total of Italy project
- Drove end to end process improvement regarding daily reports which resulted in 0.05 FTE Savings
- Escalation Management from the stake holders in case of dispensaries
- Generate daily, Weekly and Monthly Reports from Quick site Dashboard and assigning them to the team using Buoy tool
- Analyzing and prioritizing the TT's based on business urgency and resolved them within SLA's
- Trained and Mentored 15 New hires on the process
- Created SOP's and Process knowledge test for Italy PXT India team and Germany team
- Hands on experience on Work events tool, MTZ and ADP(Germany)
- Perform research and analysis of time and attendance, payroll discrepancies and process appropriate corrections related to workday functionality
- A keen understanding of Amazon's attendance policies, employee groups, and applicable state insurance policies
Investigation specialist - Account Health support
Amazon
01.2021 - 01.2022
- Mentored new hires batch of AHS
- POC for Global Specialist meeting from HYD site where we present Success stories, best practices and Q&A session with AHS sites in Singapore, Italy, Hongkong, Barcelona.
- Seller account management and Account health consultant
- Implemented an idea to simplify the KYC process in AHS
- Coached Pre suspension and post suspension sellers on their account health
- Used critical thinking and root cause analysis to break down problems with sellers' accounts, evaluate solutions and make decisions with minimal directions
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience
- Adhered to all set metrics when answering inbound and outbound phone calls
- Analyzing overall seller performance and recommended adjustments to care plan goals
- Quickly and accurately answering sellers' queries, suggesting effective solutions and resolving issues related to their selling business account
Subject Matter Expert (SME)
Amazon
01.2020 - 01.2021
- Responsible for New Hires performance and upskilling them on process knowledge
- Assisted new hire batches with issue resolution
- Responsible for training and exercise activities as team gets certified for operational status
Customer Service Associate
Amazon
01.2018 - 01.2020
- Prepares for customer inquiries by studying products, services, and customer service processes
- Responds to customer queries by understanding; reviewing previous correspondences; gathering and researching information; assembling and forwarding information; verifying customer's understanding of resolution
- Records customer inquiries by documentation of responses in customers' accounts
- Accomplishes customer service and organization mission by completing related results as needed
- Implementing best practices to improve customer success
Education
Bachelors in Technology - Electronics and Communication Engineering
BVRIT Hyderabad
01.2018
High School -
Tirumala Junior College
01.2014
Secondary school -
Indur Model School
01.2012
Skills
- MS EXCEL
- SQL Basics
- Lean Six sigma (White Belt)
- Leadership
- Interpersonal Communication
- Critical Thinking
- Problem Solving
- Root Cause Analysis
- Customer Service
Extra-Curricular Activities
Represented India in Youth Exchange Program Singapore 2017. All India 3rd Best cadet Navy. Cadet Captain in 1(T) Naval unit. Holder of NCC A and B and C certificates with A grade. Republic day camp in Delhi. Volley Ball player
Hobbies and Interests
- Painting
- Poetry
- Trekking
- Travelling
Certification
SQL Basics Certification: https://www.linkedin.com/posts/activity-7180163922027536384-bF37?utm_source=share&utm_medium=member_desktop
Six Sigma (White Belt) :https://www.linkedin.com/posts/activity-7061735143408889857-qaNv?utm_source=share&utm_medium=member_desktop
Timeline
Payroll Specialist
ADP
07.2024 - Current
SR. Associate - Central time keeping
Amazon
01.2022 - 06.2024
Investigation specialist - Account Health support
Amazon
01.2021 - 01.2022
Subject Matter Expert (SME)
Amazon
01.2020 - 01.2021
Customer Service Associate
Amazon
01.2018 - 01.2020
Bachelors in Technology - Electronics and Communication Engineering
BVRIT Hyderabad
High School -
Tirumala Junior College
Secondary school -
Indur Model School
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