Hi, I’m
Amar Verma
Senior Quality Analyst
Bangalore
Summary
Dynamic Senior Quality Analyst with more than 2 years of experience at NatWest Group, excelling in KYC/AML investigations and fraud prevention. Proven track record in implementing process improvements and leading teams, while effectively managing compliance and risk. Strong analytical skills complemented by exceptional communication abilities, driving successful outcomes in high-stakes environments.
Overview
3
years of professional experience
Work History
NatWest GroupsBengaluru
Senior Quality Analyst (Grade B6)
10.2024 - Current
Job overview
- KYC/AML investigations on high-risk customers.
- Verified Payment Instruction Forms (PIF) as part of Reclaims.
- Authorized payments up to £100,000 to ensure accuracy.
- Led induction for new hires.
- I took ownership in presenting ideas to senior management.
- Performed payment reconciliation to mitigate risk.
NatWest GroupsBengaluru
Quality Analyst (Grade B5)
09.2023 - 10.2024
Job overview
- Investigations on moderate-risk customers and PEPs.
- Implemented a simplified QC/QA model, leading to effective quality checking.
- Reviewed over 4,000 cases with Fin-Crime measures.
- Coordinated as a process champion for the team.
- Initiated cross-location quality calls to resolve complex matters.
NatWest GroupsBengaluru
Customer Service and Operations Analyst (Grade A3)
08.2022 - 09.2023
Job overview
- Implemented risk assessment practices.
- Analyzed transactions to detect suspicious activities.
- Consolidated funds, managed payment authorizations, and gave final decision on funds transfer.
- Managed the overall exits of Fin-Crime and non-Fin-Crime customers.
- Helped identify and develop process improvement plans.
Education
St. Joseph’s College (Autonomous)
Bachelor of Business Administration from Finance
01.2022
University Overview
GPA: CGPA - 7.3
Dayananda Sagar PU College
Commerce from Computer Science
01.2019
University Overview
GPA: 89.16%
Modern English School
SSLC
01.2017
University Overview
GPA: 71.52%
Skills
- Financial crime analysis
- KYC/AML investigations
- Due diligence
- Fraud prevention and detection
- International payments operations
- Compliance and risk management
- Payment reconciliation
- Process improvement
- Team leadership
- GDPR and FCA regulations knowledge
- Risk and Control Self-Assessment (RCSA)
- Communication and presentation skills
- Problem solving and decision making
- Suspicious Activity Reporting (SAR)
- Transaction monitoring
- Stakeholder management
- Microsoft Excel and PowerPoint
- Quality control
Accomplishments
- Successfully completed AML Skill Assessment and Quality Skill Assessment (QSA)
- Earned certification in cybersecurity and Certified Information Security Manager (CISM)
- Recognized as the best annual performer for two consecutive years
- Received the LOV award for sharing improvement initiatives
- Took ownership of conducting quarterly performance assessments
- Identified multiple gaps, implemented YES check controls
- Proven track record of preventing financial losses to business
Timeline
Senior Quality Analyst (Grade B6)
NatWest Groups
10.2024 - Current
Quality Analyst (Grade B5)
NatWest Groups
09.2023 - 10.2024
Customer Service and Operations Analyst (Grade A3)
NatWest Groups
08.2022 - 09.2023
St. Joseph’s College (Autonomous)
Bachelor of Business Administration from Finance
Dayananda Sagar PU College
Commerce from Computer Science
Modern English School
SSLC
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