Amaranath KP
Bellary
Summary
Dynamic retail professional with extensive experience at Sangeetha Mobiles PVT LTD, excelling in market analysis and team motivation. Proven track record in enhancing customer satisfaction and driving sales through effective strategies. Skilled in performance evaluation and fostering a positive work environment, consistently achieving targets and elevating team performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Sangeetha Mobiles PVT LTD
Bellary
05.2018 - Current
- Managed daily store operations and ensured efficient workflow for team members.
- Trained and mentored staff on customer service standards and product knowledge.
- Oversaw inventory management and maintained stock levels for optimal sales support.
- Motivate the team to achieve sales goals and maintain a positive work environment.
- Conduct performance reviews, provide coaching, and handle disciplinary issues
- Oversee daily store operations, including opening and closing procedures, cash management, and deposits.
- Maintain a clean, safe, and secure store environment, complying with health and safety regulations.
- Handle and resolve customer complaints and difficult situations professionally.
- Ensure high levels of customer satisfaction and train staff on service standards.
Brand Team Leader
VIVO
Hospet
03.2017 - 04.2018
- -Monitor & Analyze KPIs: Track daily, weekly, and monthly performance metrics such as AHT (Average Handling Time), CSAT (Customer Satisfaction), NPS (Net Promoter Score), Quality Score, and Sales/Revenue Targets.
- Reporting: Prepare detailed reports on team performance, identifying trends and areas for improvement for senior management.
- Motivation: Drive team morale, motivation, and engagement through incentives, recognition, and fostering a positive work environment.
- Led brand strategy development for product launches
- Oversaw market research to identify consumer trends and preferences.
- Coordinated with creative teams to produce engaging marketing materials.
- Trained and mentored junior team members on branding best practices.
- Fostered relationships with external partners for collaborative marketing efforts.
Manager
Appollo Tyres
Ballari
10.2015 - 10.2017
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed market trends and competitor activity to inform business strategy.
Education
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Sanjay Gandhi Polytechnic
BellarySkills
- Market analysis
- Performance evaluation
- Team motivation
- Effective communication
- Sales analysis
- Sales strategies
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Timeline
Store Manager
Sangeetha Mobiles PVT LTD
05.2018 - Current
Brand Team Leader
VIVO
03.2017 - 04.2018
Manager
Appollo Tyres
10.2015 - 10.2017
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Sanjay Gandhi Polytechnic