AMAR DAS SANGADALA

Skilled and experienced Scrum Master/RTE with around 5 years of hands on experience in facilitating Agile development processes and leading cross functional teams to deliver high quality software releases.

Seeking opportunities to leverage my expertise in Agile way of working, team collaboration, and continuous improvement to drive organizational success.

• Certified Scrum Master (CSM) - 2020
• Professional Scrum Master (PSM 1) - 2024
• Professional Scrum Master (PSM 2) - 2024
• Certified SAFe 6 Agilist - 2024

Verizon (Client), RTE - VBG Release Management team 

• Managed the health of ER Releases by tracking the Release milestones working closely with scrum teams and collaborating with Scrum masters.
• Tracked the status of EPIC’s & User stories on daily basis committed by Scrum teams.
• Identifying the impediments & Blockers by reaching out to teams proactively and escalate the Issues where ever needed, closely working with Testers and Developers.
• Stakeholder management - Connecting with multiple stakeholders Onshore & Off shore and helping in resolving the impediments and Blockers for the ER releases.
• Scheduled and facilitated War rooms for Blockers & Critical defects and ensured they are resolved by identifying and bringing the right POC over to the call.
• Gathered and prepared release management trackers with EPIC’s and User stories for upcoming sprint by reaching out to Scrum Masters and teams post the current release is done.
• Did daily refresh updating the current status of stories and related defects - Blockers & Criticals in the release Management Tracker and triaging the defects on daily basis with concern POC’s aiming to close the defects within SLA due date.
• Worked closely with E2E testing team, supporting them in completing the test cases for the release by coordinating and arranging the weekend support where ever needed.
• Prepared daily status reports of Release & Weekly deck’s and shared with Senior Leadership and business for bird view of release.
• Facilitated Impacted Assessment requests (IAR’s) came from SDA’s in coordinating and collecting the estimates from Impacted application SME’s and prepared the consolidated cost estimate to customer’s with in SLA due date.

ADP, Scrum Master

• Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Led sprint reviews and planning meetings to promote full team engagement.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload. Collaborated with product owners, team members and other scrum masters to define solutions and drive progress.
• Worked closely and listened to team member's feedback to identify issues and resolve conflicts.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.

HSBC, Scrum Master

• Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Led sprint reviews and planning meetings to promote full team engagement.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress. Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel. Evangelized Agile as strategic asset of culture and business value.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Worked to provide continuous improvement for product development lifecycle.
• Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Anticipated impediments to team delivery involving cultural barriers and logistical challenges

HSBC, Technical Support Analyst

• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Monitored systems in operation and quickly troubleshot errors. Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Configured hardware, devices and software to set up work stations for employees.

Synchrony, Support Analyst

• Resolved issues with systems, hardware and telephones quickly and accurately.
• Collaborated with vendors to locate replacement components and resolve advanced problems, Configured hardware, devices and software to set up work stations for employees

• Date of Birth: 08/21
• Gender: Male
• Nationality: Indian

Telugu, English and Hindi.