Amardeep Kulwant Singh Padhiar

Work History

Jaquar & Co Pvt Ltd

Gurgaon

06.2018 - Current

Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Reached out to potential customers via telephone, email and in-person inquiries.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Consulted with product development teams to enhance products based on customer interest data.
Creating Brand awareness and impactful presentation to PAN INDIA Architect and Lighting Designer for product and solution offering.
CRM engagement by various event Design Confab, Design excellence.
Product launch in coordination of MARCOM IDAC, PLUMBEX.
Training all India BDM Team on impactful brand presentation and promoting.
Various project discussion to understand client requirement then getting designs ready followed by quotations.
Planning and execute Factory visit for all type of clients and deliver presentation of process and product in comparison to competition.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Re-engineering Business process to get optimum utilization of resources.
Strategies planning for Business Development and Market coverage.

Zenica Group of Company - Brand Audi/Porsche

Gurgaon

12.2015 - 05.2018

Completely responsible CRM operations in terms Customer Retention, Engagement, Satisfaction, SOP's, Re-engineering CRM processes, Generating leads for Sales Team.
Creating strong relationship with all clients and Corporate clients.
Responded proactively and positively to rapid change.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Initiated up-sell techniques to increase sales, boosting sales 6-8%.
Recommended new products, resulting in 6-8% increase in revenue in 2017. Repurchase within assigned database.
Creating Presales/Post Sales Procedures.
Hiring and Training Team for CRM and Sales.
Creating Luxury sense and HNI handling skill in new team members hired.
Work closely with Porsche India to ensure the Dealership stays on top in Middle East Market.
Maintaining brand loyalty plan and ensure client repurchase brand within product lifecycle.
Worked on softwares CRM, Salesforce, Axela, PPN for customer satisfaction and Record keeping.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

SpiceJet Ltd

Gurgaon

01.2013 - 12.2014

Responsible for performance of Delhi base operations and Training for In-Flight Department.
Developed individualized training plans to achieve Crew Members readiness Ab-Initio, Refresher, Recurrent, Service training.
Increase Customer Service experience for Customer by imparting various softskill and service training, increasing empathy in crew members.
Implemented new training courses after assessing Flight Audits and identifying Crew areas of improvement.
Monitored and reported trainee progress, introducing new learning tools to address individual needs
Responsible for performance of Delhi base operations and Training for In-Flight Department.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Creating WOW experience for passengers, Maintaining high service and safety standard.
Coordination with various department rostering, training, medical, Ground department Commercial/Security to ensure operations are on time.
Preparing Training Calender for Cabin Crew Members.
Planning various events in coordination with Marketing & Communication Team for various brand imaging. Print Media and Videos, Photo Shoots.
Prepared and presented supplementary learning material to support structured lessons.
Quickly adapted training plans for crew needs , keeping timelines, budgets and desires in mind in accordance with DGCA.

SpiceJet Ltd

New Delhi

01.2008 - 01.2012

Maintaining High Customer Service Standards for In-Flight Experience to all Customers/Passengers.
Maintaining Safety and Service standard.
Endorsing license for crew members for Inflight flying as Crew members on Boeing 737-800/900ER and Q400.
Increased customer satisfaction by resolving issues and making their flight comfortable.
Increasing In-Flight Sales for F&B and Merchandising.
Lead the team of Crew Members for on time operations and making the Airlines as flying partner.
Designing In-Flight service products and service in coordinations with various involved department.