AMAREGOUDA

• Maintain accurate records of collection activities, including contact notes, payment arrangements, and other correspondence with customers.
• Analyze data related to customer accounts and develop reports summarizing trends or areas needing attention.
• Lead collection team in developing and executing strategies to increase customer payments and reduce delinquency.
• Monitor daily operations of collection staff, ensuring that all procedures are followed correctly.
• Research any discrepancies between customer payments and invoices.
• Negotiate settlements with customers when appropriate.
• Ensure compliance with applicable laws and regulations regarding debt collection practices.
• Identify potential risks associated with delinquent accounts and develop plans to mitigate them.

• Analyzed financial data and generated reports for management review.
• Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
• Cash application, Handling on Accounts & CIT maintenance
• Bank Reconciliations & Lockbox Maintenance
• Receiving and processing foreign payments
• AR Reports (Aging Reports, Past due and Disputed Reports)
• Running reminders reports for client requirement
• Active communication with Client (via Emails and Phone calls)
• Manual Journals preparation and coordinating with GL team
• Draft process and rejections
• Training ramp-up team, new resources and assisting them in improving productivity.
• GMB and escalations emails handling
• Process document (SOP) creating & editing as per client requirement
• Providing the necessary assistance and functionality to other departments over the network
• Monthly Close: Delivered accurate and on-time monthly financial closing for A/R functions

· Responsible for logging all receivables invoices and keeping an accurate aging report.

· Application of cash & Dispute Management

· Processing of Account Currents (Drafts) and Reconciliation of Payments

· Cash forecasting and meeting the cash flow targets

· Research on unresolved aged items

· Handling payment disputes by actively following up with internal and external customers by emails and calls

• Interacted with customers through phone calls, emails, or letters to collect payments.
• Provided feedback about customer service issues that may be impacting payment behaviors.