Amarjeet Gautam
New Delhi
Summary
Excellence in designing systems / Managing large scale projects for planning to completion Emergency dispatch management system, Dialer, GPS tracking system (Ambulance) and call center management. Experience in IT operations, infrastructure planning, execution and management, Software implementation projects including HIMS, EMR, PACS, HRMS, and ERP and other IT integration initiatives Provided technological direction; proposed budgets for programs and projects, purchases and upgrades, coordinated with IT Team, Sales Managers and C-Suite Executives, and presided over IT Information related projects Offered the required leadership to design & implement IT infrastructure, Data Centre (Server Room), and HIS as paper less hospital (75%) with machine interface Product worked on: Hospital Management Software (Web, Cloud & Mobile platform ERP Product) Plan, organize, and manage infrastructure staff and consultants to ensure the stable and secure operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional area, particularly network infrastructure, server infrastructure, data communications, telecommunication systems and HIS applications. Significant exposure to various IT Management aspects which include IT Budgeting, Cost Management, Strategic Initiatives, CXO Level Decision Making, IT Change Management, Vendor Management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head-IT
Park Group of Hospitals
Gurugram
07.2021 - Current
- Monitoring network utilization and performance, implementing procedures for network optimization, reliability, and availability.
- Experience in IT operations, infrastructure planning, execution, and management. Software implementation projects including HIMS, EMR, PACS, HRMS, and ERP, and other IT integration initiatives.
- Handling and leading a large team.
- Managing centralized level Tableau Server.
- Strong process understanding of healthcare standards including NABH, NABL.
- Handling and managing web application-based HIS/HIMS (SHIVAM NEOSOFT, IT DOSE, and ASMI GLOBAL).
- Handling annual budget and ensuring cost-effectiveness for the IT department.
- To develop and implement IT policy and best practice guides for the organization.
- Excel in application software implementation, database management, IT security, disaster recovery, and cloud computing.
- Additionally, proficiency in team, vendor, and risk management. Good understanding of IT infrastructure management.
- Managing UTM Cisco MX-75 and MX-85, Sophos XG-125 and XG-135 firewall, and Cisco Meraki Access Point. To devise and establish IT policies and systems to support the implementation of strategies set by upper management.
- Managing Cisco Meraki MS-125, SG350-28P, and D-Link L2 and L3 Switches; IP interfacing, VPN, VLANs, and routing; managing and handling domain emails (G-Suite & GoDaddy); managing video conferencing, CCTV surveillance, WiFi solution, and biometric machine.
- Handling SANCCS Soft call center solution with CRM and Dialers.
- Comprehensive experience in end-to-end implementation of IT infrastructure and network administration (LAN/WAN), and providing initial incident support.
- Purchasing IT assets and handling new vendors for new products and new services.
Head-IT
Signature Hospital
Gurgaon
09.2020 - 06.2021
- Handling and managing web application-based HIS (Hospital Information System), HIMS, and PACS.
- Managing HP SAN Storage MSA-2050/1050, HP DL380 rack servers for applications.
- Managing Cisco Meraki-MX85, Sophos XG-135 firewall, and Seqrite T2S-30.
- Managing Cisco Meraki MS-125, SG350-28P, and D-Link L2 and L3 Switches, IP interfacing/VPN/VLANs, and routing. Managing and handling Domain mails (G-Suits & GoDaddy) with Ms-Outlook Express/Outlook Express and post office.
- Set up new hire equipment, video conferencing, CCTV surveillance, WIFI solution, and biometric machine.
- Managing and troubleshooting Quick Heal Seqrite Antivirus console for 200 users and K7 Antivirus console.
- Handling SAN Soft call center solution with CRM and Dialers.
- Comprehensive experience in end-to-end implementation of IT infrastructure and network administration (LAN/WAN), and providing initial incident support.
- Experience in setting up new 300+ bedded hospitals.
- (Implementation of IT infrastructure, network infrastructure, wifi solution, and implementation of HIS applications).
- Handling a team member and directly reporting to CEO/COO.
- Purchasing IT assets and handling new vendors for new products and new services.
- Monitoring and handling LAN/WAN connectivity, remote connectivity, handling leased line internet (ILL), PRI, and broadband connection.
- Handling EPBAX and PRI connections.
- Managing a wide range of manageable Cisco switches and routers.
IT-Project Manager
Ziqitza Health Care Limited
Amritsar
01.2019 - 09.2020
- Manages large-scale projects from planning to completion (call center, Emergency Dispatch Management System, Dialer, and GPS tracking solutions). Monitors overall project performance (e.g., on time, on budget, within scope, and with quality) against the plan and adjusts as needed.
- Manages project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Experience in delivery of successful Enterprise-level IT Infrastructure projects.
- Installing and troubleshooting Microsoft operating systems, Microsoft Office suites, and other applications. Monitoring and handling LAN/WAN connectivity, remote connectivity, handling leased line internet (ILL), PRI, and broadband connection.
- Handling inbound and outbound call center process.
- Handling a team on state level and reporting to HOD.
- Purchasing IT assets and handling new vendors for new products and new services.
- Managing a wide range of GPS tracking systems, digital marketing, and call center management.
- Managing the wide infrastructure of the call center inbound and outbound process.
- Handling and managing console antivirus - Seqrite Quick Heal antivirus, McAfee antivirus corporate editions. Comprehensive experience in end-to-end implementation of IT infrastructure and network administration (LAN/WAN) and providing initial incident support.
IT-Manager
Park Hospital
New Delhi
09.2012 - 01.2019
- Installing and troubleshooting Microsoft operating systems, Microsoft Office suites, and other applications. Handling and managing Exe and web browser-based hospital management systems (HIS - Shivam Neosoft and IT dose). IPD/OPD/Pharmacy/Lab/Diagnostic, Payroll, and store/Inventory management.
- Monitoring and handling LAN/WAN connectivity, remote connectivity, handling leased line internet and broadband connection.
- Set up new hire equipment, video conferencing, CCTV surveillance, WIFI solution, and biometric machine.
- Purchasing IT assets and handling new vendors for new products and new services.
- Routine of daily backup of HMS backup, database backup, and file/folder.
- Managing ambulance tracking systems, digital marketing, call center management.
- Manage local and network printers, scanners. Handle and manage console antivirus - Seqrite Quick Heal Antivirus, K7 Total Security, and Symantec Corporate Editions. Maintain all AMC parts like: Online UPS, monitor, telecom equipment, CCTV cameras, batteries, hardware parts, software parts, and other IT parts.
- Comprehensive experience in end-to-end implementation of IT infrastructure and network administration (LAN/WAN), and providing initial incident support.
- Maintain telecom equipment, EPABX (Electronic Private Automatic Branch Exchange) - Panasonic and Coral machines.
Engineer- Server & Desktop
Spanco Ltd.
Gurgaon
07.2008 - 08.2012
- Installing and troubleshooting of Microsoft operating system - Windows Server 2000/2003/XP/Vista and Microsoft Office suites.
- Assists user with the use of laptops/desktops, local/network printers, and hardware parts.
- Maintain inventory of all hardware parts. Respond to ticket/service request via person, telephone, emails, we, remotely.
- Handling vendors and suppliers of technology products and services, installing and configuring Symantec corporate edition 10.1 antivirus and other antivirus, maintaining and troubleshooting desktop-related and software-related problems on client sites.
- Installing and configuring Active Directory, DHCP, DNS, WSUS, and RIS. Backing up files/folders, Active Directory, group policy, and database files.
- Troubleshooting and installing new wireless routers, modems, hubs, and other devices.
- Maintain telecom equipment, EPABX (Electronic Private Automatic Branch Exchange) - Panasonic and Coral machine. Handling inbound and outbound call center processes. Handling and maintaining CRM-based application and Dialer application.
Executive-IT
Systems India Pvt. Ltd.
New Delhi
01.2007 - 05.2008
- Installing and troubleshooting Microsoft operating systems like Windows XP, Vista, and Windows 2000.
- Assembling new systems and hardware parts.
- Installing and troubleshooting various types of hardware and software.
- Configuring and troubleshooting of MS Outlook Express and Outlook Express. Troubleshoot and handle laptop/desktop problems and hardware parts.
- Monitoring, troubleshooting, and maintaining LAN connectivity problems and providing internet through dial-up connection and lease line connection.
- Day-to-day handling of hardware parts and managing all hardware assets.
- Installing and troubleshooting local and network printers like: dot matrix, inkjet, and laser printers.
- Installed and upgraded system antivirus and application software.
- Remotely support other location systems or technical problems solved via web, email, and telephone.
- Managing and monitoring all systems in the domain and workgroup and providing IP addresses.
Hardware Engineer
AIR (All India Radio)
Gorakhpur
05.2006 - 12.2006
- Managing and replacing hardware parts, troubleshooting hardware devices.
- Assembling new system and hardware, installing and troubleshooting various types of Microsoft Windows operating systems.
- Managing, installing, and troubleshooting printers like Dot Matrix, Inkjet, and Laser-jet printers.
- Troubleshooting and managing desktops, hardware, software, and antivirus problem issues.
- Monitoring and managing LAN connectivity and providing internet via dial-up connections.
- Backup and restore of system files.
- Installing and troubleshooting various types of system software. Managing and troubleshooting hubs, modems, ADSL routers, and dial-up connections.
Education
MCA - Computer Science
Indira Gandhi National University
New Delhi01.2008
BCA - Computer Science
M.M.M Engineering College
Gorakhpur, Uttar Pradesh01.2006
Intermediate - Science Education
Raja Singh College
Siwan BiharHigh School -
Skills
- Hospital Network Management
- HIS Implementation and Planning
- Leadership
- Executive Leadership
- Strategic Thinking
- Decision Making
- Team Management
- Vendor Management
- IT Infrastructure Management
- Dialer Handling
- EDS Handling
- GPS Tracking Handling
- HIS/HIMS Applications Management
- Server Management
- Storage Management
- Firewall Management
- Switches Management
- IP Interfacing
- VPN
- VLANs
- Routing
- Ambulance Tracking Systems
- Call Center Management
- CCTV Surveillance
- Video Conferencing
- Managed Service Environment
- Wireless Equipment Management
- Wi-Fi Solutions
- AP's
- Switches/Routers
- Wireless/IP Cameras
- Email Management
- Database Management
- SQL Server
- Oracle
- Antivirus Management
- Healthcare Standards Understanding
Hobbies and Interests
- Playing chess
- Writing diary
- Listening to music
- In my free time, I enjoy learning about new computer and electronics technology via online journals and offline publications. I also enjoy exercising and spending time at my family’s beach house.
Projects
Grecian Hospital 350 Bedded, Mohali, Punjab Park Hospital 500 Bedded, New Bus Stand, Patiala, Punjab AMRC Hospital 250 Bedded, Mansarovar Garden, Jaipur, Rajasthan Nidaan Hospital 200 Bedded, Murthal Road, Sonepat, Haryana Metro Heart & Lung Institute 250 Bedded, Palam Vihar, Gurugram Kailash Hospital 200 bedded, Behror, Rajasthan Healing Touch Hospital 250 beded, Ambala Signature Hospital 300 bedded, Sector-37D, Gurugram
Languages
- Hindi
- English
Personal Information
- Father's Name: Late.Shri Hardeo Manjhi
- Date of Birth: 12/30/1984
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- Microsoft Certified System Engineer
- Cisco Certified Network Enginner
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Head-IT
Park Group of Hospitals
07.2021 - Current
Head-IT
Signature Hospital
09.2020 - 06.2021
IT-Project Manager
Ziqitza Health Care Limited
01.2019 - 09.2020
IT-Manager
Park Hospital
09.2012 - 01.2019
Engineer- Server & Desktop
Spanco Ltd.
07.2008 - 08.2012
Executive-IT
Systems India Pvt. Ltd.
01.2007 - 05.2008
Hardware Engineer
AIR (All India Radio)
05.2006 - 12.2006
MCA - Computer Science
Indira Gandhi National University
BCA - Computer Science
M.M.M Engineering College
Intermediate - Science Education
Raja Singh College
High School -
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