Amarnath Kesavakrishnan

• Project: Robotic process automation (RPA)

Project Overview:

• Robotic Process Automation (RPA) utilizes software robots to automate repetitive tasks that typically require human intervention. These RPA bots are capable of mimicking human actions, such as clicking buttons, filling text boxes, and updating file paths. Common TSP tasks can be replicated without the need for human involvement, allowing your tech teams to concentrate on revenue-driving projects.

Project Duration: Mar 2024 -

Role: Automation and Manual Tester

Project: UBI

Project Overview:

• Managing client billing across multiple platforms and products can be time-consuming and complex. Unified Billing Intake (UBI) was developed in Asio to solve this issue, eliminating the need to navigate to multiple applications to gather customer data and bill for services.

Project Duration: Apr 2023 - Feb 2024

Role: Automation and Manual Tester

Project: Marketplace

Project Overview:

• The ConnectWise Marketplace connects you to a vast ecosystem of third-party integrations needed to exceed your clients' expectations and prepare your business for growth.

Project Duration: May 2021 - Mar 2023

Role: Automation and Manual Tester

Project: ITBoost

Project Overview:

• IT documentation and knowledge management for your TSP

Project Duration: Oct 2020 - Apr 2021

Role: Automation Tester

Project: UserCentric

Project Overview:

• UserCentric is a tool used to bill the active directory users.

Project Duration: Nov 2018 - Sep 2020

Role: Manual and Automation Tester

Project: Connectwise Chat, Remote Control, Cloud Console & Change Management

Project Overview:

• ConnectWise Chat and remote Control completes your helpdesk and Ticketing Solution.
• The Cloud Console is an easy-to-use Management, Monitoring and Billing solution for office 365 online services for customers.
• Change management is the process in ITIL that is responsible for managing the lifecycle of all changes.

Project Duration: Aug 2014 - Jun 2017

Role: Manual and Automation Tester

Project: Vu Video Teleconference and Zipmeet

Project Overview:

• Vu Video Teleconference provides a system for Video Conferencing which helps in communicating in, one to one and one to many Vu machines
• ZipMeet is a Web based Video Collaboration solution that makes it easy for people to work together

Project Duration: Apr 2012 - Jul 2014

Role: Manual and Automation Tester