Summary
Overview
Work History
Education
Skills
Certification
Operatingsystemsknown
Personal Information
Disclaimer
Timeline
Generic
Amarnath N M

Amarnath N M

Channai

Summary

Experienced IT professional with over 15 years of expertise in managing, supporting, and troubleshooting complex IT infrastructures across various domains, including maritime, corporate offices, and remote locations. Proficient in providing high-level technical support and ensuring optimal IT operations for over 650 vessels, alongside managing systems and networks for corporate offices

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr.IT Specialist - Maritime Systems & Office Infra

V.ship Ship Management India Pvt Ltd
07.2022 - Current
  • Provided third-level technical support and troubleshooting for the entire global fleet of 650 vessels and 30+ cruise vessels through the ITConnect ticket system, resolving issues within designated time frames
  • Addressed critical and escalated issues from team members, taking responsibility for resolving issues related to servers, storage, VMs, VSAT, and network infrastructure
  • Installed, configured, and provided ongoing support for various PMS software, including Shipsure, Shipnet, ShipManager, and Oceanic Catering Software
  • Installed, configured, and supported the Vships Core application Shipsure, coordinating with developers to address buzz issues during new updates or upgrades, plus resolving them appropriately
  • Installed and Configured various navigation software and integrated them into the network with navigation equipment like ECDIS, Envi-logger, V2PS, Konesberg, and more
  • Proactively monitored PMS data replication, promptly addressing any discrepancies to ensure accurate data synchronization between shore and vessel systems
  • Configured Outlook emails systems like GTMail, Skyfilemail, and Dualog on vessel PCs, monitoring them from shoreside with a dashboard
  • Remotely administered vessel IT infrastructure, resolving server, network, and PC issues to maintain uninterrupted operations at sea
  • Created VMs using Hyper-V and Installed & Configured Windows DC and other application servers
  • Deployed and managed Windows Server environments across vessels, including Active Directory, DHCP, DNS, and other services, ensuring secure authentication and centralized management of network resources
  • Installed & maintained ESET, Sophos, and CrowdStrike Antivirus solutions, and administrated and monitored shoreside in the AV Dashboard Console
  • Coordinated with various VSAT service providers such as Marlink, Infinity, StarLink, World-Link, and NSSL to promptly resolve VSAT issues
  • Managed their firewall settings, including creating rules, and whitelisting URLs, port numbers, and IP addresses
  • Additionally, oversaw internet traffic management, created machine and crew accounts to facilitate internet access on vessel PCs, performed MAC address binding, and executed other related activities
  • Planned and executed server migration remotely for email and application servers without interruption
  • Implemented robust backup solutions for virtualized environments, enabling swift recovery of critical data and applications in the event of system failures
  • Procured IT hardware and software for both office and ships by soliciting quotations from suppliers, preparing Purchase Orders (POs), managing warranty renewals for software and hardware, and ensuring documentation compliance with IT policies
  • Visited various vessels when necessary during vessel takeovers and set up the IT infrastructure according to Vships Vessel Standards
  • Decommissioned applications from vessel PCs and servers upon vessel leaving management, adhering to Vship policies

Sr.System Administrator

Twin Disc Power Transmission Pvt Ltd
08.2015 - 07.2022
  • Installed, configured, and administered Windows Server 2008, 2012, 2016, and 2019
  • Managed overall administration of Windows Server Services, Windows system applications, and Office 365
  • Configured and assigned group policies using Group Policy Management Console
  • Installed, configured, and managed DHCP, DNS, and Active Directory
  • Created and managed AD users in Windows Server 2008, 2012, and 2016
  • Installed, configured, and administered SolidWorks PDM database server
  • Assigned resources with required permissions to users and groups
  • Administered local service desk and oversaw 2nd & 3rd level escalation incidents and problems
  • Monitored ticket queue consistently, meeting SLAs set within the organization, and attending daily Service Reviews, Change management meetings, etc
  • Conducted periodic health checkups for servers, storage, backup drives, and other IT equipment
  • Scheduled & monitored backups via Symantec Backup Exec Ver.2016
  • Performed daily, weekly, monthly & yearly backups from the backup library and restoration if required
  • Administered Carbon Black Console Center for end-point protection
  • Prepared & managed IT budget and periodically monitored spending, focusing on cost reduction on AMC and others
  • Coordinated with various IT hardware and software vendors to obtain competitive quotes as per Company Standard Policy, raised purchase orders with appropriate management approval, and documented them in the system
  • Created and maintained all IT documentation, hardware & software inventories, network diagrams, and license management
  • Maintained and enforced IT policies within the organization's IT infrastructure
  • As per E-Waste guidelines, prepared the old IT hardware for disposal with appropriate approval from the Head Office in the US and documented the process

System Support Officer

V. Ships Asia Group Pte Ltd
02.2011 - 07.2015
  • Managing Global Office IT Infrastructure and Support Administration for the Chennai and Singapore offices.
  • Providing remote support for troubleshooting technical issues and overseeing the entire Vessel IT infrastructure for India and Singapore fleet vessels

Server Support Engineer

BCRC Redington-Kingdom of Bahrain
03.2008 - 01.2011
  • Install and configure physical server hardware from vendors such as Dell, HP, and IBM.
  • Perform RAID configuration and system BIOS configuration for optimal performance,Server Hardware Diagnostics,Hardware Upgrades and Replacement,Firmware and BIOS Updates,Troubleshooting Hardware Failures,Rack and Stack Server Setup,Capacity Planning and Hardware Sizing

Technical Support Engineer

Info Services-IBM
10.2005 - 02.2008
  • Company Overview: (Client: Central Board of Madurai Income Tax Office)
  • (Client: Central Board of Madurai Income Tax Office)

Education

Bachelor of Science - Bachelor of Information Technology

Alagappa University
Karaikudi, India
01-2010

Diploma in Computer Technology -

K.L.N. Information Technology College
Madurai, India
01.2003

Skills

  • Active Directory, Backup Solutions, Carbon Black, CrowdStrike Antivirus, Data Replication, DHCP, DNS, Dualog, ECDIS, Group Policy Management, GTMail, Hyper-V, Infinity, Konesberg, MAC Address Binding, Nutanix, Server Migration, ShipManager, Shipnet, Shipsure, Skyfilemail, Vessel IT Infrastructure Setup, VMware ESXi, VSAT, Windows Server Administration
  • Application support,Network administration
  • TCP/IP,Remote support,Hardware upgrades
  • Technical issues analysis,Ticket management
  • IT service management,IT documentation
  • Information security

Certification

  • (70-290) Microsoft Managing and Maintaining a Windows Server 2003
  • Microsoft Certified Solutions Associate (MCSA 70-410, 411, 412) MCID: 11530283
  • Certified ITIL V3 Foundation 2011
  • Certified in STCW (Standards of Training, Certification, and Watchkeeping) for maritime professionals
  • Certified in BST (Basic Safety Training).

Operatingsystemsknown

  • Microsoft Windows: 2003, 2008, 2012, 2016, 2019, 2021 Server
  • Red Hat Linux -5
  • VMware ESXi 6.0, 6.5, 6.7, 7
  • Hyper-V & Windows -7, 8, 10, 11

Personal Information

  • Father's Name: N.R.Mothilal
  • Passport Number : S4913724
  • CDC Number : CHN112397
  • Indos Number : 24ZQ2088
  • Nationality: Indian
  • Marital status: Married
  • Languages: English and Tamil

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief

Timeline

Sr.IT Specialist - Maritime Systems & Office Infra

V.ship Ship Management India Pvt Ltd
07.2022 - Current

Sr.System Administrator

Twin Disc Power Transmission Pvt Ltd
08.2015 - 07.2022

System Support Officer

V. Ships Asia Group Pte Ltd
02.2011 - 07.2015

Server Support Engineer

BCRC Redington-Kingdom of Bahrain
03.2008 - 01.2011

Technical Support Engineer

Info Services-IBM
10.2005 - 02.2008

Bachelor of Science - Bachelor of Information Technology

Alagappa University

Diploma in Computer Technology -

K.L.N. Information Technology College

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