Amarnath Avinash Mulakalapalli
Hyderabad
Summary
Results-driven Assistant Facility Manager with expertise in property operations and cross-functional leadership. Skilled in managing large-scale facilities, optimising operational efficiency, and ensuring compliance with health and safety regulations. Proficient in infrastructure systems, procurement, budgeting, and client relations. Led diverse teams to maintain high service standards across sectors while aiming for a senior management role in facility management.
Overview
13
13
years of professional experience
Work History
Assistant Facility Manager
CBRE South Asia Pvt Ltd
Hyderabad
01.2026 - Current
- Assisted in managing property and facility operations for luxury community of 72 acres with 678 villas, ensuring seamless service delivery.
- Supervised and supported diverse workforce of over 185 personnel in maintenance, security, housekeeping, and landscaping teams to uphold service standards.
- Implement security protocols and ensure adherence to luxury-tier service standards.
- Monitored operational efficiency of critical infrastructure, including sewage and water treatment plants, to maintain regulatory compliance.
- Facilitate vendor agreements and review service delivery to ensure compliance with service level agreements.
Assistant Facility Manager
CBRE South Asia Pvt Ltd
Hyderabad
05.2024 - 01.2026
- Managed technical facility operations including central HVAC distribution network stability, electrical sub-stations, and life safety frameworks.
- Maintained 100% adherence to corporate environmental health and safety (EHS) regulations across hard and soft services.
- Coordinated daily workplace services and facility operations to ensure seamless functionality in a large aviation Special Economic Zone (SEZ) manufacturing facility.
- Compiled and analysed facility operational data to produce executive-level performance, utilisation, and variance reports, informing strategic decision-making.
- Client: TechnipFMC Manufacturing Plant — Hyderabad, India
Operations Manager
Bob’s Drive-In Restaurant
Salmiya & Kaifan
11.2022 - 03.2024
- Directed full-cycle operational execution across dual business units, stabilizing service quality parameters and hygiene compliance standards.
- Oversaw inventory planning and procurement metrics to enhance supply-chain efficiency.
- Implemented outreach and marketing campaigns to improve regional brand visibility and increase footfall.
Branch Manager
70’s Restaurant
Mishref
01.2021 - 08.2022
- Tracked P&L, scheduled multi-shift workforce, ensured compliance with labour and food safety regulations.
- Aligned logistics with central supply networks and specialised culinary production kitchens to streamline inventory management.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
Front Desk Officer
Hotel Palms Beach & Spa
Salwa
12.2019 - 01.2021
- Coordinated front-of-house operations and VIP welcoming workflows, ensuring accurate property management system records and prompt guest inquiry resolutions.
- Used Microsoft Office to track information, update records and write correspondence.
- Greeted visitors, managed enquiries, and provided detailed information on services for enhanced guest satisfaction.
- Maintained a tidy and welcoming reception area to uphold company image and ensure visitor comfort.
Sales Executive
Growmore Learning & Innovation Company
Mishref
11.2017 - 12.2019
- Executed client acquisition and targeted business accounts while implementing regional market penetration strategies for innovative solutions.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Facility Executive
CBRE South Asia Pvt Ltd
Hyderabad
01.2017 - 07.2017
- Coordinated daily facilities operations, managed corporate desk allocation metrics, conducted workspace alignment audits, and streamlined administrative logistics.
- Client: Microsoft — Hyderabad, India
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Resolved facilities-related issues promptly, minimising impact on business operations.
- Solved problems and offered solutions to maintain and satisfy facility users.
Front Office Associate
ITC Kakatiya (The Luxury Collection)
Hyderabad
03.2016 - 12.2016
- Established luxury reception benchmarks and concierge alignments, delivering elite profile service in line with 5-star brand standards.
- Greeted guests upon arrival, providing a warm welcome and efficient check-in process.
- Answered telephone calls to offer information, direct callers and take messages.
- Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.
Sales Advisor (Hilton Process)
24/7 Customer Care Pvt Ltd
Bangalore
04.2015 - 03.2016
- Facilitated reservation pathways and managed bookings to enhance premium customer care for UK & Ireland Hilton hotel sectors.
- Identified customer needs through effective questioning and recommended appropriate products.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Listened intently to customers to identify upselling opportunities.
Senior GSAFO
Le Meridien Bangalore
Bangalore
09.2014 - 04.2015
- Administered guest service queues, assessed inventory readiness, and coordinated handovers with housekeeping to ensure seamless service delivery.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
GSAFO
Citrus Hotel Cunningham
Bangalore
03.2014 - 09.2014
- Processed arrivals and departures, verifying rooms and following financial processing protocols.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Front Office Associate
Novotel Hyderabad Convention Centre
Hyderabad
06.2013 - 01.2014
- Managed high-volume check-ins and registrations for convention delegates, ensuring a seamless arrival experience.
- Greeted guests upon arrival, providing a warm welcome and efficient check-in process.
- Answered telephone calls to offer information, direct callers and take messages.
- Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.
Education
Diploma in Hotel Management - Hotel Management
Indo American Hotel Management Academy
VisakhapatnamSkills
- Property operations management
- Facility maintenance
- Infrastructure and utility systems
- EHS and compliance
- Procurement and budgeting
- Client relationship management
- Cross-functional leadership
Languages
English
Hindi
Telugu
Tamil
Spoken Arabic
Personal Information
Father's Name: Mulakalapalli Ramana Rao
Mother's Name: Mulakalapalli Annapoorna
Spouse Name: Mulakalapalli shwetha Avinash
Timeline
Assistant Facility Manager
CBRE South Asia Pvt Ltd
01.2026 - Current
Assistant Facility Manager
CBRE South Asia Pvt Ltd
05.2024 - 01.2026
Operations Manager
Bob’s Drive-In Restaurant
11.2022 - 03.2024
Branch Manager
70’s Restaurant
01.2021 - 08.2022
Front Desk Officer
Hotel Palms Beach & Spa
12.2019 - 01.2021
Sales Executive
Growmore Learning & Innovation Company
11.2017 - 12.2019
Facility Executive
CBRE South Asia Pvt Ltd
01.2017 - 07.2017
Front Office Associate
ITC Kakatiya (The Luxury Collection)
03.2016 - 12.2016
Sales Advisor (Hilton Process)
24/7 Customer Care Pvt Ltd
04.2015 - 03.2016
Senior GSAFO
Le Meridien Bangalore
09.2014 - 04.2015
GSAFO
Citrus Hotel Cunningham
03.2014 - 09.2014
Front Office Associate
Novotel Hyderabad Convention Centre
06.2013 - 01.2014
Diploma in Hotel Management - Hotel Management
Indo American Hotel Management Academy