AMARPAL SINGH
Sales & Marketing Manager
ZIRAKPUR (MOHALI)
Summary
Senior Process Executive experienced in balancing customer service,sales and support objectives with innovative process improvement and execution. Skilled in prospecting, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Senior Process Executive - Sales
Top Business Consultancy Services Pvt. Ltd.
Panchkula
08.2019 - Current
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Determined change management needs and defined behaviors for effective program management.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Developed remediation plans for team to provide compliance attestation and reported common control procedures and effectiveness.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Insurance Agency Manager
S.B.I. LIFE INSURANCE COMPANY LTD.
HOSHIARPUR, PUNJAB
05.2011 - 11.2017
- Achieved sales goals consistently over a period of 9 MONTHS resulting in a promotion to (sales) Agency manager.
- Developed, implemented, and maintained the free lance insurance agents with internal and/or external sales strategies, training and processes to maximize the organization’s profit potential.
- Provided reports, presentations, and recommendations on market trends, customer trends, and competitors actions to promote the organization’s products and services to new and current clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Obtained underwriting approval by completing application for coverage.
Customer Service Associate
First Source Solutions Ltd.
Jalandhar, Punjab
10.2009 - 05.2010
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - International Business Management
Turiba Business School
Riga, Latvia, EU 11.2017 - 06.2020
Bachelor of Arts - Humanities
Bachelor of Arts
Guru Nanak Dev University, Amritsar, Punjab, INDIA 06.2005 - 06.2009
Skills
New Business Development
undefinedAccomplishments
- Achieved Certificate of Appreciation by ASM by completing 1 million INR of Insurance premium within 9 months of Joining.
- Got Promoted to Agency Manager by Building a team of free lance insurance advisors with highest number of collection.
- Supervised the same team of 35 staff members.
Became the Highest Insurance Premium collector in less than 9 months of joining.
After Joining SBI Life Insurance company and completing my training period. I took part in a competition of first premium collection. I achieved the level of 1 MILLION INR collection of first premium within 9 months of joining and won Certificate of appreciation from ASM.
Timeline
Senior Process Executive - Sales
Top Business Consultancy Services Pvt. Ltd.
08.2019 - Current
MBA - International Business Management
Turiba Business School
11.2017 - 06.2020
Insurance Agency Manager
S.B.I. LIFE INSURANCE COMPANY LTD.
05.2011 - 11.2017
Customer Service Associate
First Source Solutions Ltd.
10.2009 - 05.2010
Bachelor of Arts - Humanities
Bachelor of Arts
06.2005 - 06.2009
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