Ambarish Giri
New Delhi
Summary
To work in an organization where I can provide an efficient support and put my best efforts to achieve the individual as well as organization goal and work in challenging atmosphere which provides ample of opportunities for growth of the personal qualities.
Overview
14
14
years of professional experience
Work History
Technical Support Executive
Digital Fuel
01.2015 - 12.2024
- Technical support engineer Remote and Chat support.
- Handle customers problem related to PC, Software and Network.
- Handle broadband problems.
- Through online procedure solve customers problems related to broadband, computer tuneup, slow browsing.
- Check his IP address, Driver installation and Modem configurations.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Technical Support Engineer
Quatrro Global Services Private Ltd.
03.2013 - 12.2013
- Delivered Tier-3 support and SME input to internal and external customers.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Customer Service Representative
Wipro
05.2012 - 03.2013
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
HCL infotech Pvt Ltd.
01.2011 - 10.2011
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
Education
BCA -
IGNOU
10+2 - maths
U.P.Board
10th - undefined
U.P.Board
Skills
- Ability to cope with the level of responsibility
- Innovative, self-believe, hardworking, disciplined and punctual
- Think positive, ambitious and obeys the order with smile
- Highly self motivated, sincere and smart worker
- Remote support
- Software installation
- Ticket management
- Customer support
- Troubleshooting
- Data recovery
- Technical troubleshooting
- Customer communications
Languages
Hindi
English
Roles And Responsibilities
- Technical support engineer.
- Handle customers problem related to PC, Software and Network.
- Handle broadband problems.
- Through online procedure solve customers problems related to broadband, computer tuneup, slow browsing.
- Check his IP address, Driver installation and Modem configurations.
Personal Information
- Father's Name: Mr. Sudama Giri
- Date of Birth: 05/20/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Technical Support Executive
Digital Fuel
01.2015 - 12.2024
Technical Support Engineer
Quatrro Global Services Private Ltd.
03.2013 - 12.2013
Customer Service Representative
Wipro
05.2012 - 03.2013
Customer Service Representative
HCL infotech Pvt Ltd.
01.2011 - 10.2011
10+2 - maths
U.P.Board
10th - undefined
U.P.Board
BCA -
IGNOU
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