DHARANI MAHALA
Tarabha, Sonepur
Summary
To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update update my knowledge.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Technical support executive
Sysnet Global Technologies Pvt.Ltd
BBSR
12.2022 - 10.2023
- Provided technical support to customers via phone, email, and online chat.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Tested and evaluated new technology for potential use in the business.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Reviewed existing processes for providing technical support to determine areas that need improvement.
- Provided technical support to customers via phone, email and remote access tools.
- Reported any recurring technical issues to management for further investigation and resolution.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
Front Office Executive
Cipla india pvt.ltd
VERNA,GOA
11.2021 - 07.2022
- Organized incoming mail and distributed it accordingly.
- Assisted with scheduling appointments for patients and staff members.
- Assisted with setting up meetings between clients and staff members when required.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
E- Adhhar Operator
CSC Office (Digital India)
Sonepur
04.2018 - 05.2020
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Performed routine maintenance on equipment to ensure optimal performance.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Used daily system logs to document production information, discussing issues with management.
Data Entry Operator
Alfa Software and InfoTech
Bolangir
07.2017 - 03.2018
- Maintained accurate logs of all activities performed in the course of daily work.
- Maintained confidentiality of sensitive information while entering data into system.
- Performed basic administrative duties such as filing, copying, scanning.
- Updated existing data records and deleted unnecessary files.
- Organized paper documents into digital filing system for easy access.
- Inputted customer data into computer database accurately and quickly.
- Generated reports based on collected data for management review purposes.
- Verified accuracy of data entered by comparing it to source documents.
Education
Bachelor of Arts - ECONOMICS HON'S WITH CMA
D.A.V Autonomous College Titilagarh, Sambalpur University Jyoti Vihar
SAMBALPUR01.2016
Associate of Arts -
Sonepur College Sonepur - Raj
SONEPUR 01.2011
High School Diploma -
Sargaj High School
TARABHA01.2009
Skills
- Good Communication Skills
- Ready to take responsibility
- Quick Learner and Good Interpersonal Skills
- Strong problem-solving ability
- Collaboration
- Critical Thinking
- Adaptability
- Leadership
- Organization
- Negotiation
- Innovation
- Presentation
- Search Engine Marketing (SEM)
- Google Ads
- Social Media Marketing
- Content Marketing
- Blog writing
- Marketing Automation
- Influencer Marketing
Personal Information
- Father's Name: NARAYANA MAHALA
- Date of Birth: 06/30/94
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindi
Computerliteracy
PGDCA, from Odisha State Govt, SITD Sonepur, 2018
Disclaimer
I hereby declare that the above information is correct and true to the best of my knowledge and belief.
Languages
English
Intermediate
B1
Odia
Proficient
C2
Hindi
Advanced
C1
Timeline
Technical support executive
Sysnet Global Technologies Pvt.Ltd
12.2022 - 10.2023
Front Office Executive
Cipla india pvt.ltd
11.2021 - 07.2022
E- Adhhar Operator
CSC Office (Digital India)
04.2018 - 05.2020
Data Entry Operator
Alfa Software and InfoTech
07.2017 - 03.2018
Bachelor of Arts - ECONOMICS HON'S WITH CMA
D.A.V Autonomous College Titilagarh, Sambalpur University Jyoti Vihar
Associate of Arts -
Sonepur College Sonepur - Raj
High School Diploma -
Sargaj High School
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