Amber Rago
Laporte
Summary
Results-driven professional with experience in operations, customer service, healthcare administration, and team leadership. Skilled in improving efficiency, managing client and vendor relationships, and delivering exceptional service across healthcare, automotive, retail, and service environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Assistant Parts Manager | Operations & Inventory Management
Hyundai
Michigan City, IN
05.2022 - 05.2026
- Managed daily department operations, including inventory control, purchasing, receiving, and vendor relations.
- Coordinated stock and special-order parts fulfillment while maintaining inventory accuracy and optimal stock levels.
- Collaborated with vendors, technicians, and customers to resolve issues, improve service delivery, and support operational efficiency through dealership management systems.
Consultant | Client Relations & Dept Management
Walgreens
Michigan City, IN
09.2021 - 05.2022
- Supervised beauty department operations, delivering personalized customer service and driving sales through upselling and credit card enrollment.
- Maintained merchandising standards, inventory replenishment, and loss-prevention initiatives to support department performance.
- Created promotional displays, featured trending products, and hosted weekly brand events to increase customer engagement and sales.
Advisor | Customer Experience Specialist
Ulta Beauty
Michigan City, IN
05.2021 - 09.2021
- Oversaw cash wrap operations and delivered personalized customer service in a fast-paced retail environment.
- Drove sales through consultative selling, upselling, and credit card enrollment initiatives.
- Maintained merchandising, inventory, and loss-prevention standards while supporting store opening, closing, and daily operations.
Patient Care Secretary | Healthcare Admin
Heart to Heart Hospice
Valparaiso, IN
02.2020 - 04.2020
- Coordinated communication among patients, families, providers, pharmacies, and insurance companies to support seamless care.
- Managed scheduling, patient records, documentation, and administrative workflows with accuracy and efficiency.
- Delivered compassionate patient support while maintaining organized and efficient office operations.
Caregiver
Private Family
Chesterton, IN
09.2011 - 01.2020
- Assisted client with daily living activities, personal care, and appointment coordination.
- Provided transportation, companionship, and emotional support to promote client well-being and independence.
- Supported medication routines and maintained a clean, safe, and organized living environment.
Education
Associate of Science (A.S.) - Health Sciences
Ivy Tech Community College
Valparaiso, IN12-2011
Skills
- Operations Management
- Healthcare Administration
- Client Relationship Management
- Team Development
- Process Improvement
- Conflict Resolution
- Microsoft Office
- Data Entry & Documentation
- Medical Terminology
Accomplishments
- Achieved 95%+ average performance in sales metrics, consistently exceeding established goals.
- Created and developed an organizational system, reducing complexity and confusion, improving efficiency and productivity by 99%+.
- Maintained a 96%+ customer, wholesale, and vendor satisfaction rate, decreasing probability of customer churn rate.
Certification
- Healthcare Specialist Certification
- Dementia Care Certification
- Hyundai Master Parts Certification
Timeline
Assistant Parts Manager | Operations & Inventory Management
Hyundai
05.2022 - 05.2026
Consultant | Client Relations & Dept Management
Walgreens
09.2021 - 05.2022
Advisor | Customer Experience Specialist
Ulta Beauty
05.2021 - 09.2021
Patient Care Secretary | Healthcare Admin
Heart to Heart Hospice
02.2020 - 04.2020
Caregiver
Private Family
09.2011 - 01.2020
Associate of Science (A.S.) - Health Sciences
Ivy Tech Community College
AWARDS
Dean's List, Integrity Award, Teamwork Award, Best Service Award, Exceeded in Sales Goals Award