Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer
Yatin Arora

Yatin Arora

Vaishali, Ghaziabad

Summary

I have completed more than 10 years of experience in Finance & Accounting with the leading industry giants such as R1 RCM, ELI INDIA and presently with Genpact. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

11
11
years of professional experience

Work History

Assistant Manager - OTC B2B Operations Order Management | Billing | Cash Application | Deductions

GENPACT INDIA PVT LTD
Noida
01.2022 - Current
  • Leading as a Assistant Manager at Genpact, supervising a team of 15 professionals for a prominent CPG beverage global leader
  • Managing a substantial portfolio for Coca-Cola valued at $600 million, administering collections, resolving deductions, and handling disputes through email and phone communications with team.
  • Led AR migration to HANA S4 using SAP proficiency, actively involved in BRIM migration and operational gap bridging.
  • Implemented innovative projects to achieve client savings and cost effectiveness, including Propensity to Pay Tool, Portal Automations, Reserve Balance Reduction, Statement Automation etc.
  • Enhanced employee engagement and boost performance through training, monitoring, and morale-building efforts.
  • Preparation of Reports and discussing it with the Client on Montly Review calls such as Forecasting report,Month End report etc
  • Implemented Automation solutions to improve efficiency and accuracy in sending statement of account & invoice copies to customer and payment processing.
  • Collaborated with cross-functional teams to resolve customer disputes and escalations in a timely manner, ensuring customer satisfaction.
  • Prepared and presented monthly reports on key performance metrics and identified areas for process optimization.
  • Worked with RPA team in implementing Automation process.
  • Conducted regular performance reviews and provided coaching to team members.
  • Worked with HRC team to automate process end to end.

Senior AR Executive - AR | Billing | Cash Application

ELI INDIA (Eye Care Leaders)
Noida
10.2016 - 01.2022
  • Work on denials and partially paid claims.
  • Managing and solving edits error when received rejections after submission.
  • Preparing certain important reports on weekly/Monthly basis.
  • Providing support to team on process queries.
  • Handles team in absence of supervisor
  • Responsible for mentoring new employee in the team
  • Responsible for managing process health by maintaining client metrics.
  • Maintaining production tracker on regular basis.
  • Responsible for providing prompt resolution to the client’s queries.
  • Responsible for updating SOP’s with new updates in the process.
  • Worked on AR, denials, Rejection, Payment posting, VSP Billing, VSP Posting, Patient statement & Submission.
  • Classified - Confidential

AR Analyst- AR | Billing | Cash Application

Accretive Health (R1 RCM)
Noida
09.2015 - 10.2016
  • To follow up on the medical claims on behalf of the providers in the US to get them paid for the services they were rendered to the patient.
  • Handling denial and dispatch of claims for US Healthcare Industry
  • Call and check insurance websites to get the status of the claim.
  • Payment posting and Eligibility check.
  • Classified - Confidential

Education

Bachelor of Commerce -

Delhi University
New Delhi
01.2016

12th - undefined

C.B.S.E
Dilshad Garden, Delhi
01.2012

10th - undefined

C.B.S.E
Dilshad Garden, Delhi
01.2010

Skills

Proficient in BRIM,SAP, Oracle and other ERP system

Operations management

Team leadership

Employee performance evaluations

Cost reduction

Decision-making

Strategic planning

Workload management

Goal setting

Accomplishments

  • Lean and Six Sigma Train & Tested
  • Genome Train & Tested
  • Generative AI & Data Literacy Certified
  • Achieved 2 silver awards from Client for Team player & Problem Solver in 1st & 2nd Quarter 2023
  • Achieved Bronze award for excellent performance on account and maintaining low past due on account with the 100% accuracy.
  • Got appreciation from client for managing portfolio so well.
  • Got multiple times appreciation from Leads on various things like No escalation from client, Reduction in 90+ AR, WAM numbers, Mandatory Trainings on time.
  • Got appreciation on successfully implementing RPA and QPA for the process

Timeline

Assistant Manager - OTC B2B Operations Order Management | Billing | Cash Application | Deductions

GENPACT INDIA PVT LTD
01.2022 - Current

Senior AR Executive - AR | Billing | Cash Application

ELI INDIA (Eye Care Leaders)
10.2016 - 01.2022

AR Analyst- AR | Billing | Cash Application

Accretive Health (R1 RCM)
09.2015 - 10.2016

12th - undefined

C.B.S.E

10th - undefined

C.B.S.E

Bachelor of Commerce -

Delhi University
Yatin Arora