Ambika Gulati
Key Account Manager
New Delhi
Summary
Results-oriented professional with over 8 years in business development, account management, and e-commerce operations. Expert in vendor onboarding, commercial negotiation, and process management from quotation to delivery. Experienced in team leadership, KPI monitoring, and merchandising strategies that enhance competitive positioning and buyer engagement. Focused on building lasting client relationships and driving growth through strategic partnerships.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Key Account Manager
Meesho
Remote
06.2023 - Current
- Negotiated discounts for sales events, and supported sellers in resolving issues related to RTO, payments, and other operational challenges.
- Trained sellers on new tools and panel features, improving adoption and operational efficiency.
- Negotiated discounts for sales events while resolving RTO, payment, and operational issues for sellers.
- Sourced catalogs aligned with market trends, enhancing category offerings, and meeting management requirements.
- Facilitated seller onboarding by coordinating with internal teams, ensuring a seamless process without operational hurdles.
- Sourced new catalogs aligned with market trends and management requirements to strengthen category offerings.
- Handled merchandising activities, including providing image inputs for website tiles, creating discount callouts, and deciding on product showcases based on trends, seasons, and demand.
- Achieve average discount percent around 40%
Team Leader
Infocom Network Ltd (TradeIndia)
Noida
06.2022 - 04.2023
- Directed a team of 15 members, ensuring effective collaboration and smooth project execution.
- Strengthened team efficiency by identifying improvement areas and implementing performance-enhancing strategies.
- Monitored daily performance, maintained KPIs, and provided constructive feedback to drive continuous improvement.
- Coordinated end-to-end operations to ensure timely execution, customer satisfaction, and business growth.
- Oversaw the complete e-commerce process, from quotation to delivery, acting as a bridge between buyers and sellers.
Senior Associate
Paytm
Noida
07.2021 - 05.2022
- Sales & Lead Conversion: Sourced and converted inbound leads into merchant partnerships, achieving high closure rates, and contributing to revenue growth.
- Sales & Lead Conversion: Source and convert inbound leads into successful merchant partnerships, ensuring high closure rates, and consistent revenue growth.
- Merchant Solutions: Assess merchant requirements and deliver tailored payment solutions (Payment Gateway & Wallet), driving adoption and satisfaction.
- Onboarding & Go-Live: Managed end-to-end merchant onboarding by coordinating with internal teams and guiding merchants through technical integration for a seamless Go-Live.
- Operational Excellence: Ensured timely responses to merchant queries, optimized lead conversions, and enhanced Go‑Live turnaround time (TAT).
- Business Growth: Re-engage existing merchants to identify upselling and cross-selling opportunities, strengthening Paytm’s market presence.
- Mananaged almost 500+ accounts.
Associate Assistant Manager
Info edge India Ltd (99acres)
Noida
07.2019 - 03.2021
- Partnered with high-end clients to understand their specific requirements, and provide tailored online solutions and offerings.
- Coordinated an end-to-end client onboarding process with internal teams, ensuring smooth transitions and client satisfaction.
- Manage end-to-end client onboarding by coordinating with internal teams.
- Promoted online branding initiatives and raised awareness of e-advertising opportunities, increasing client visibility.
- Promoted online branding initiatives and created awareness of e-advertising opportunities to enhance client visibility.
- Sourced and converted leads into successful partnerships, contributing to high closure rates, and consistent revenue growth.
- Achieved 120% of the target almost every month.
Senior Associate
Justdial Limited
Noida
06.2015 - 12.2018
- Managed sales pipelines effectively, driving consistent business growth and revenue generation.
- Managed sales pipelines to support sustained business growth and revenue generation.
- Built and maintained strong relationships with prospective clients, ensuring long-term engagement and trust.
- Consulted clients on business needs, illustrating the advantages of Justdial’s portal and digital solutions.
- Oversaw pre-sales and post-sales services to enhance client experience and satisfaction.
- Onboarded a client who invested 10 lacs for their promotion.
Education
B.com - Business Management
Delhi University
New Delhi, India2017
Senior Secondary - Business Management
CBSE Board
New Delhi, India2014
Higher Secondary - Business Management
CBSE Board
New Delhi, India2012
Skills
Strategic account management
Sales expertise
Sales strategies
Client management
Client engagement
Negotiation tactics
Business growth initiatives
Market analysis
Strategic decision-making
Problem resolution
Task management
Interests
Explore New Ideas, Travelling, Surfing Through Internet
Timeline
Key Account Manager
Meesho
06.2023 - Current
Team Leader
Infocom Network Ltd (TradeIndia)
06.2022 - 04.2023
Senior Associate
Paytm
07.2021 - 05.2022
Associate Assistant Manager
Info edge India Ltd (99acres)
07.2019 - 03.2021
Senior Associate
Justdial Limited
06.2015 - 12.2018
B.com - Business Management
Delhi University
Senior Secondary - Business Management
CBSE Board
Higher Secondary - Business Management
CBSE Board