Summary
Overview
Work History
Education
Skills
Training
Disclaimer
Timeline
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Ambika Sharma

Ambika Sharma

Bangalore

Summary

I will be responsible for the installation, maintenance, and security of Linux-based systems. I will also be responsible for monitor system performance, troubleshoot and resolve any technical issues, install and configure new software, manage user accounts, and ensure the security of the system

Overview

7
7
years of professional experience

Work History

Technical Support Engineer

Cuculus
Bangalore
09.2024 - Current
  • Raised support tickets for cloud-related issues, and coordinated with the cloud service provider for resolution.
  • Created and managed support tickets for cloud infrastructure issues (e.g., VM performance, storage, network problems), and followed up with cloud vendors, like NTT and Oracle Cloud.
  • Handled incident reporting by raising and tracking cloud-related support tickets via Jira, ensuring timely resolution and minimal downtime.
  • Worked with cross-functional teams to identify cloud service issues, and initiated support tickets to cloud providers for troubleshooting and resolution.
  • Provided technical support for VAPT activities, including vulnerability scanning and penetration testing coordination.
  • Coordinated with vendors, or third-party auditors, for external penetration testing schedules and remediation tracking.

PHP Developer

Dev Technosys Pvt.Ltd.
Jaipur
07.2019 - 02.2020
  • Conducted in-depth performance tests into back-end features, ensuring proper functionality and debugging code where required.
  • Conducted in-depth analysis into web applications to determine requirements and enhancements to improve user experience and design.
  • Participated in pre-project analysis and technical assessments to validate creation of user-friendly interface.

PHP Developer

Girirash IT Solution Pvt.Ltd.
Jaipur
01.2019 - 07.2019
  • Contributed to back-end experience and collaborated.
  • Skill fully developed and coded back-end components for web applications, completing without difficulty.
  • Produced all web applications and code within deadlines and to high-quality standards.
  • Used excellent knowledge of web technologies including HTML, CSS, and JavaScript to complete tasks efficiently.

Education

B.Tech - ECE

L.R Institute of Engineering and Technology
Solan, H.P

Skills

  • OS platform: Red Hat Enterprise Linux
  • File system
  • Basic commands
  • User/group management
  • Process management
  • Package management
  • Servers: DNS, SSH, NGINX, SFTP, Apache (httpd)
  • Understanding TCP/IP, DNS, VPN, etc
  • Working on ticketing tools like Jira and ServiceNow
  • TeamViewer, AnyDesk, Remote Desktop, or VNC
  • Raising and managing tickets for cloud service issues
  • Managing service, eg systemctl

Training

  • Red Tie Institute Bangalore June – August 2024
  • Grass solution Pvt. Ltd. | Jaipur, India | March - June 2023
  • I have done my training in Linux, during this time I have enhanced my knowledge and skills.

Disclaimer

I hereby declare that the above written are true to the best of my knowledge and belief.

Timeline

Technical Support Engineer

Cuculus
09.2024 - Current

PHP Developer

Dev Technosys Pvt.Ltd.
07.2019 - 02.2020

PHP Developer

Girirash IT Solution Pvt.Ltd.
01.2019 - 07.2019

B.Tech - ECE

L.R Institute of Engineering and Technology

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Ambika Sharma