Travelling
Ambuj Goswami
Senior Banking And Management Professional Experienced In Key Leadership Roles
Kolkata,India
Summary
Dedicated customer centric business management and finance career, reflecting 21 years' work experience and year-on-year success in achieving customer satisfaction levels resulting in revenue and business growth. Core orientation in sales & marketing, development of New business opportunities, Profitability, Operations, Customer Satisfaction, Business Banking, Foreign Exchange, General Administration, Finance, Audit, Process & Compliance.
Overview
5
5
Languages
7
7
Certifications
8
8
years of post-secondary education
21
21
years of professional experience
Work History
Senior Executive Finance
Pasari Paints
Kolkata, West Bengal
12.2017 - Current
- Successfully performed in project sales management and annual business targets and scheduled goals resulting in 20% YoY growth in Net Profit.
- Handle General Administration, Commercial Operations, Complete GST Accounting, Cash Flow Management, settlements, Finalization of accounts of all Group Companies and Promoters/Directors.
- Develop clear understanding of key business drivers, analyze key financial metrics, provide value add analysis, support to Supply chain, Customer Service, Finance Management & Logistics.
- Responsible for sourcing, negotiating price and T&C, convert leads/inquiries into business prospects.
- Handle complex adhoc requests with short turnaround time and supplement such requests with appropriate analysis and comments to support decision making.
- Lead, Participate and Drive standardization for process efficiency.
Business Process Management Consultant
Freelancer
Kolkata, West Bengal
07.2016 - 11.2017
- Worked as Business Process Management, Operations Senior Consultant (freelancer) to streamline business operations for known start-up.
- Managed revenue models, process flows, operations support and customer engagement strategies resulting in Customer Satisfaction level to 100%.
- Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.
Branch Head
HDFC Bank Ltd
Dhupguri (Siliguri location), West Bengal
07.2014 - 06.2016
- Managed ₹ 21.00 Crs Retail branch book-size and achieved monthly business targets, profitability and scheduled goals related to audit parameters.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Acquired key government relationships and large business ticket sizes.
- Identified and capitalized on community business opportunities with effective networking.
- Reviewed constantly customer feedback and suggested ways to improve processes and customer satisfaction level scores enhanced.
Regional Risk Manager
ICICI Bank Ltd
Kolkata, West Bengal
05.2014 - 07.2014
- Established strategy for improvement of retail banking processes through continuous training programmes and audit, ensuring building up of compliance culture for Kolkata region and branch audit scores to >90%.
- Ensured process in place for quality sourcing of new relationships and performed checks on existing relationships through performing Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD), Customer Point Verification, AML Checks and filing STR. Submission monthly compliance report to Business Head.
- Performed internal audit procedures including understanding organization objectives, structure, policies, processes, internal controls and external regulations.
- Maintained positive and cordial working relationships between branches and other departments.
Branch Manager
ICICI Bank Ltd
Kolkata, West Bengal
04.2008 - 04.2014
- Successfully managed 4 retail flagship branches with average GL Size >₹ 350 Crs.
- Engaged employees in business processes with positive motivational techniques.
- Increased new bank relationships within local community by 105% through execution of quarterly promotions.
- Contributed towards growth in branch book size, profitability & achievement in revenue generation.
- Conducted household and commercial activities, road shows, workshops, for promotion of bank brand, products, services.
- Met deadlines by proactively managing individual and team tasks and implementing processes.
- Resolved escalated customer issues and boosted retention rates.
- Recommended loan approvals and denials based on customer loan application reviews.
Branch Operations Manager /Assistant Manager
ICICI Bank Ltd
Patna / Bhagalpur / Kolkata, West Bengal
11.2004 - 03.2008
- Successfully managed 2 retail flagship branches in Kolkata-Ballygunge (GL Size > ₹ 350 Crs) & Patna-Bihar locations (GL Size > ₹ 500 Crs) as Assistant Manager.
- Pivotal in successful launch and promotion of retail bank branch in Bhagalpur, Bihar.
- Increased new bank relationships within local community by 25% through execution of quarterly promotions.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Excelled in sales & cross-sell, customer service, audit & compliance, locker management, digital migration, Five - S compliance, learning and people management.
- Adhered to laid-down processes, ensured excellence in audit parameters.
- Ensured quality sourcing for all CASA & non-CASA relationships.
- Performed SOX Walkthrough, Test of controls and process audits.
Export Executive
Arun Trading Co
Kolkata, West Bengal
03.2000 - 11.2004
- Administered export of embroidered silk fabrics products for compliance with company and customs export policies resulting in 15% incremental YoY growth in revenue.
- Performed in execution of Export Credit facilities like Packing and Post Shipment Credit through banks and ECGC, Banking and other trade operations, customs and logistics activities.
- Finalization of accounts and worked in Internal Audit operations.
Education
Diploma - Financial Accounting
Tally Academy
Kolkata 01.2018 - 10.2018
Diploma - Export Management
IIEM Bangalore
Bangalore 10.2000 - 05.2001
PGDCA-Title of GNIIT in Systems Management - Systems Management
NIIT Limited
Kolkata 10.1997 - 03.2001
B.Com (Honours) - Accountancy
Heramba Chandra College - University Of Calcutta
Kolkata 07.1994 - 07.1997
Skills
Team Leadership
undefinedCertification
CRM Next
Interests
Volunteer Work/Community Involvement
Sports
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Appreciation letter from MD & CEO, ICICI Bank (2012) due to overall performance and continuity.
- Quality Achiever's Award & Appreciation Letter from MD & CEO, ICICI Bank (2005) – SQ & Five-S.
- ED Achiever's Club Award - Certificate of Appreciation, ICICI Bank (2014) - MF Sales.
- RBH Award of Excellence - Pride Summit, ICICI Bank (2013).
- Customer First Award of Excellence, ICICI Bank (2012).
- RBH Award of Excellence – IPRU Convention for LI Competency Enhancement Workshops (2011).
- SGM Medal of Honour, Blazer at ”Saksham Recognition” Awards ICICI Bank (2010) for Business Banking.
- Ops Star Award Trophy, Quality Award & Certification, ICICI Bank (2006) – Operations, SQ & C-Serv.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Diploma - Financial Accounting
Tally Academy
01.2018 - 10.2018
Senior Executive Finance
Pasari Paints
12.2017 - Current
Business Process Management Consultant
Freelancer
07.2016 - 11.2017
CRM Next
01-2016
Retail & Wholesale Banking Products Module
01-2016
Service Excellence
01-2016
KYC & AML Norms
12-2015
Digital Banking
12-2015
Security First V3: Information Security Champion
12-2015
Branch Head
HDFC Bank Ltd
07.2014 - 06.2016
Regional Risk Manager
ICICI Bank Ltd
05.2014 - 07.2014
Branch Manager
ICICI Bank Ltd
04.2008 - 04.2014
Branch Operations Manager /Assistant Manager
ICICI Bank Ltd
11.2004 - 03.2008
Diploma - Export Management
IIEM Bangalore
10.2000 - 05.2001
Export Executive
Arun Trading Co
03.2000 - 11.2004
Quality Management Programme
11-1998
PGDCA-Title of GNIIT in Systems Management - Systems Management
NIIT Limited
10.1997 - 03.2001
B.Com (Honours) - Accountancy
Heramba Chandra College - University Of Calcutta
07.1994 - 07.1997
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