Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects And Achievements
Personal Information
Work Preference
Software
Languages
Timeline
Receptionist
Ambuj Tripathi

Ambuj Tripathi

Noida

Summary

Product Support Engineer with 5+ years of experience, including 3+ years in client-facing SaaS environments. Demonstrated expertise in end-to-end onboarding, front-end troubleshooting, and post-implementation support. Proficient in HTML, CSS, JavaScript, jQuery, and SQL for resolving technical issues and optimizing user experience. Experienced in handling support operations using tools like Jira, Zendesk, and Snappy CRM, with familiarity in HubSpot. Adept at managing enterprise clients, configuring product solutions, and ensuring timely go-lives. Passionate about turning customer challenges into scalable solutions while delivering measurable value in fast-paced, high-growth environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Engineer

AppyPie
Noida
02.2023 - Current
  • Managed and resolved customer tickets, ensuring prompt assistance for app setup and configuration.
  • Escalated tickets for crucial or unresolved cases, ensuring timely resolution.
  • Led end-to-end implementation and onboarding for new SaaS clients, aligning product configurations with business requirements.
  • Managed client escalations and coordinated User Acceptance Testing (UAT), ensuring timely go-lives and formal sign-offs.
  • Collaborated with cross-functional teams to troubleshoot issues related to APIs, SQL queries, and UI/UX challenges.
  • Delivered front-end issue resolution using HTML, CSS, JavaScript, and jQuery for web and mobile app products.
  • Configured and troubleshot third-party integrations including Firebase and Google APIs.
  • Created knowledge base articles to improve self-service support for customers.

Graphic Designer

Uptimus Datalogix
Delhi
09.2021 - 12.2022
  • Delivered creative solutions for digital and print media to boost brand visibility.
  • Supported clients with UI/UX feedback and front-end fixes using HTML/CSS.
  • Assisted clients with UI/UX troubleshooting and implemented feedback for design improvements.
  • Managed multiple design projects simultaneously while meeting tight deadlines.

Social Media Manager & Graphic Designer

Jan Kalyan Shikshan Prasar Samiti
Prayagraj
07.2019 - 08.2021
  • Plan, develop, and execute content strategies across social media platforms.
  • Developed digital assets and responsive web banners using HTML/CSS.
  • Collaborate with internal teams to promote initiatives, campaigns, and events.
  • Monitor engagement, respond to comments/messages, and grow the online community.
  • Analyze performance metrics and report on KPIs like reach, engagement, and growth.
  • Design engaging visual content for social media, newsletters, campaigns, and websites (including carousels, posters, infographics, banners, etc.).

Education

Bachelor of Computer Applications - undefined

Asian International University

Skills

  • Technical Support
  • Programming
  • Databases
  • Web Technologies
  • Cloud Technologies
  • Customer Support Tools
  • Technical Documentation
  • Soft Skills

Websites

Certification

  • Web designing
  • Python
  • SQL
  • Power BI
  • VR-AR Development
  • C#
  • Prompt Engineering

Projects And Achievements

  • Reduced onboarding time by 30% through streamlined API integration at AppyPie.
  • Led cross-functional collaboration for technical onboarding of high-value clients.
  • Delivered client training sessions that improved user adoption and reduced churn.
  • Spearheaded the creation of self-help knowledge base articles, reducing ticket volume.

Personal Information

Title: Product Support Engineer

Work Preference

Work Type

Full TimeGig Work

Location Preference

On-SiteRemoteHybrid

Software

Blender

Adobe Photoshop

Adobe Premiere Pro

Zendesk

Zoho Desk

Hubspot

Jira

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Customer Support Engineer

AppyPie
02.2023 - Current

Graphic Designer

Uptimus Datalogix
09.2021 - 12.2022

Social Media Manager & Graphic Designer

Jan Kalyan Shikshan Prasar Samiti
07.2019 - 08.2021

Bachelor of Computer Applications - undefined

Asian International University

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Ambuj Tripathi