Ameela Arfa Gulam
Hyderabad
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
2026
2026
years of professional experience
Work History
Customer Relationship Manager
Seating World
2024 - Current
- Manage end-to-end customer relationships post-sales.
- Handle customer complaints and ensure quick resolutions.
- Coordinate with operations and projects teams for issue closure.
- Collect and analyze customer feedback after product delivery.
- Visit client locations for feedback and testimonials.
- Monitor and improve customer reviews on Google and Facebook.
- Collaborate with Sales, Marketing, and Operations teams to improve customer experience.
- Drive retention and marketing campaigns to attract and retain customers.
- Manage CRM systems and ensure customer data accuracy.
- Responsible for achieving monthly sales and satisfaction targets.
Customer Relationship Manager
Furniture World and FWD Furniture & More
- Collect and analyze customer data using CRM systems.
- Assign inbound customer leads to the sales team.
- Follow up with customers post-delivery for feedback and issue resolution.
- Handle high-end customer interactions and ensure service excellence.
- Create and manage marketing and retention campaigns.
- Track and manage digital reviews (Google, Facebook).
- Oversee coordination among sales, marketing, and customer support teams.
Assistant Manager
Urbanrise Developers
- Maintain high-quality standards in customer service.
- Coordinate with customers for document completion and verification.
- Follow up on payments, loan processing, and documentation.
- Interact with finance teams for PRE-EMI and other loan queries.
- Manage possession handover process and ensure timely follow-ups.
- Explain referral programs and collect new leads from existing customers.
- Manage customer communication through calls, emails, and WhatsApp.
- Maintain and update daily customer database records.
Priority Relationship Executive
Silver Star Mercedes Benz
- Manage Customer Satisfaction Index (CSI) & Customer Delight Index (CDI).
- Handle high-profile customer interactions and ensure smooth vehicle delivery.
- Plan and manage overall new car delivery processes as per customer expectations.
- Ensure compliance with showroom and delivery standards.
- Manage refund and booking cancellation processes.
- Send customer communication (welcome, congratulations, and waiting period emails).
- Conduct pre-delivery, post-delivery, and follow-up satisfaction calls.
- Manage complaint closure processes and maintain feedback reports.
- Coordinate CRM-related purchases (stationery, gifts, coffee items, etc.) and billing.
- Prepare daily and monthly reports for customer feedback and performance.
Education
B.Tech - I.T
SIR C R Reddy College of Engineering, Elur
Elur01.2016
Intermediate - M.P.C
St.Theresa’s college for women, Elur
Elur01.2011
S.S.C - undefined
St.Theresa’s girls high school, Elur
Elur01.2009
Skills
- Delegation and oversight of team tasks
- Effective handling of diverse project components
- Analytical skills for concept and product impact assessment
- Adaptable to emerging technologies
Accomplishments
- Certificate of Achievement: Achieved Special Recognition Certificate in Honor of High Quality of Work Performance and Dedication at “Mercedes Benz Silver Star”.
- One Year of Excellence Award and Certificate: Achieved an Award and a Certificate for successfully completing 1year with “Mercedes Benz Silver Star”.
Personal profile
English
Telugu
Hindi
Urdu
Expertise Summary
- To be an asset to the organization I serve.
- A quick learner with ‘Can do’ attitude.
Personal profile
Browsing, Reading Newspapers
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place: Hyderabad Date: Signature (Ameela Arfa)
Timeline
Intermediate - M.P.C
St.Theresa’s college for women, Elur
S.S.C - undefined
St.Theresa’s girls high school, Elur
Customer Relationship Manager
Seating World
2024 - Current
Customer Relationship Manager
Furniture World and FWD Furniture & More
Assistant Manager
Urbanrise Developers
Priority Relationship Executive
Silver Star Mercedes Benz
B.Tech - I.T
SIR C R Reddy College of Engineering, Elur