Summary
Overview
Work History
Education
Skills
Software
Timeline
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AMEY SADAR

Customer Success

Summary

With expertise in customer success and a generalist background, I specialize in stakeholder management. My proficiency includes driving customer-side initiatives and developing go-to-market (GTM) strategies. As a strategic thinker with a customer-centric approach, I am dedicated to leveraging these skills to promote business growth and product success. My career reflects a commitment to innovation, adaptability, and impactful leadership.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Customer Success Manager

Zipy AI Pvt Ltd
Pune
10.2021 - Current
  • Led customer-side efforts for a 0-1 journey.
  • Advocated for customers in decision making at an early-stage startup.
  • Provided solutions consulting, ensuring optimum value from product implementations.
  • Closed deals as part of the PLG strategy.
  • Captured customer reviews, testimonials, and case studies for brand strengthening.
  • Shared responsibility for initiating product marketing.
  • Managed user lifecycle, keeping existing users active and informed about new features.
  • Optimized sales funnel pre and post sign-up.
  • Achievements include closing the first 20+ deals, collaborating with customers to build platform features, implementing digital CSM tools for a smooth customer experience, and organizing 5+ offline events for community engagement and brand awareness.

Customer Success | Implementation

GetCerta
Remote
07.2020 - 10.2021
  • Applied product knowledge and skills while engaging and presenting solutions to customers.
  • Analyst for multiple fortune 500 customers.
  • Designed solutions for business process and implemented same.
  • Integrated multiple Restful-API's.
  • Trained customer teams on usage of application effectively and impactfully.
  • Managed project timelines from start to release.

Customer Success & Product

SmartServ
Pune
02.2020 - 07.2020
  • Managed a team of 4, supporting 100+ customers.
  • Developed standard procedures and an escalation policy.
  • Monitored efficiency metrics.
  • Managed Churn
  • Managed product release cycles.
  • Collaborated on product launches and deal closures.

Customer Success Specialist (SaaS | US & Canada)

SmartServ
Pune
02.2019 - 02.2020
  • Established a data migration process, reducing onboarding time by 60%.
  • Acted as the liaison for the product/engineering team on customer issues.
  • Managed incoming feature requests.

Business and Operations

Airstacks Networks
Pune
10.2017 - 01.2019

Airstacks is a SaaS solution for public/private places to manage/retain visitors/users using WiFi as a medium.

  • Expanded business into 3 sectors.
  • Managed P&L and developed a growth roadmap.

Founder

AdventureSquare
Pune
12.2016 - 09.2017

Founded a company that aggregates adventure tourism activities, facilitating a shift in recreation preferences among millennial's.

Education

Dropout - Bachelor of Computer Technology -

Pune Institute Of Computer Technology
Pune
07.2013 - 06.2016

Skills

Solutioning

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Software

Intercom

Postman

Jira

Freshdesk/Zendesk

Excel

Photoshop

Tableau

Timeline

Customer Success Manager

Zipy AI Pvt Ltd
10.2021 - Current

Customer Success | Implementation

GetCerta
07.2020 - 10.2021

Customer Success & Product

SmartServ
02.2020 - 07.2020

Customer Success Specialist (SaaS | US & Canada)

SmartServ
02.2019 - 02.2020

Business and Operations

Airstacks Networks
10.2017 - 01.2019

Founder

AdventureSquare
12.2016 - 09.2017

Dropout - Bachelor of Computer Technology -

Pune Institute Of Computer Technology
07.2013 - 06.2016
AMEY SADARCustomer Success