Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Photgraphy
Timeline
Hi, I’m

RAMANUJAM V R

Customer Success Manager
Bengaluru

Summary

Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.

Overview

10
years of professional experience
2
Certifications
4
Languages

Work History

Perfios Software Solutions Private Ltd

Customer Success Manager
05.2020 - Current

Job overview

  • SME - Account Aggregator Solutions for all Indian based clients
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution.
  • Solutioning New products based on the market trend and understanding Client's new requirements
  • Revenue Monitoring and increasing adoptions by collaborating with business teams


Freelance

Investment Advisor
05.2015 - 01.2018

Job overview

  • Developing portfolio based income on clients nature of income
  • Quarterly review with Clients to show the past performance
  • Helping Client's to achieve their financial need and independence
  • Goal based portfolio income maximisation

Education

Christ University
Bengaluru, India

MBA from Finance
04.2001

University Overview

  • GPA/CGPA 6.6
  • Completed Coursework: Financial Modelling, 2019
  • Event Coordinator, Astra, 2019
  • Innovation Club as part of new initiatives
  • Public Speaking Club
  • Thesis Paper: Systemic Risk analysis of Banking sector
  • Trainee Intern, JSW Steels , Completed 2018
  • Intern, Hedge Equities, Completed 2019

Paavai Group of Institutions , Anna University
Salem, India

B.E from Electronics And Communications Engineering
04.2001

University Overview

  • Final Grade: 65%
  • Event Manager, Astra, 2014 to 2015
  • Solar Pillar, Power Generation using alternate and efficient designs - Research Project

SRK Higher Secondary School
Salem, India

Higher Secondary from Computer Science
04.2001

University Overview

  • Final Grade: 68%

SSM Matriculation School
Namakkal, India

SSLC
04.2001

University Overview

  • Final Grade: 82%

Skills

Customer requirements and Solutioning

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Revenue Maximization for all my clients
  • Achieved Solutioning to major clients
  • Completed Major REBIT projects in Account Aggregator Solutions

Software

Jira

Salesforce

SPSS

Tableau

Microsoft Excel

Certification

NIBM-Credit Analysis

Photgraphy

Photgraphy

Nature and Abstract Photography with passion towards professional photography , Participated in interschool and colleges  photography and won prices

Timeline

NIBM-Credit Analysis

09-2024
Customer Success Manager
Perfios Software Solutions Private Ltd
05.2020 - Current

NISM-Mutual Fund Distributor

04-2018
Investment Advisor
Freelance
05.2015 - 01.2018
Christ University
MBA from Finance
04.2001
Paavai Group of Institutions , Anna University
B.E from Electronics And Communications Engineering
04.2001
SRK Higher Secondary School
Higher Secondary from Computer Science
04.2001
SSM Matriculation School
SSLC
04.2001

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RAMANUJAM V RCustomer Success Manager