Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ameya Inamdar

Pune

Summary

Dedicated and detail-oriented German language expert with over 6 years of experience in customer support, backend operations, and insurance claims processing. Skilled in handling customer queries, indexing, and cross-checking insurance claims, with a strong understanding of different insurance types. Adept at meeting targets within strict deadlines, while maintaining accuracy and efficiency. Proficient in German, English, Marathi, and Hindi, with additional expertise in project management, Excel (basic and advanced), and AI fundamentals through LinkedIn Learning. Passionate about continuous learning, problem-solving, and delivering high-quality results in fast-paced environments. Dedicated German Language Expert with a strong background in insurance claims processing and customer support. Skilled in identifying process improvements and ensuring compliance, contributing to team success and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Specialist

AXA Global Business Services Private Limited
Pune
09.2023 - Current

Role: German Language Expert (Insurance Claims Processing)

  • Indexing and cross-checking claims related to various types of insurance.
  • Ensuring accuracy and compliance by understanding different insurance types and claims.
  • Collaborating with teams to improve process efficiency, and reduce errors.
  • Maintained updated knowledge base on industry trends and best practices.

Sr Customer Support Officer

Mphasis Limited
Pune
02.2020 - 09.2023
  • Role: German Language Expert
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Identified opportunities for process improvements within the customer support team.
  • Maintained up-to-date knowledge on all products and services offered by the company.
  • Consistently met targets within assigned deadlines.

Education

Bachelor of Arts - German Language And Literature

Sir Parashurambhau College
Pune
10-2019

German Language

Goethe Institut Max Mueller Bhavan
Pune

Skills

  • German language proficiency at the B22 level
  • Insurance claims processing
  • Customer support and query handling
  • Project Management
  • Microsoft Excel (Basic and Advanced)
  • Skilled in MS office
  • Multilingual communication
  • AI Fundamentals

Languages

Marathi
First Language
German
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Specialist

AXA Global Business Services Private Limited
09.2023 - Current

Sr Customer Support Officer

Mphasis Limited
02.2020 - 09.2023

Bachelor of Arts - German Language And Literature

Sir Parashurambhau College

German Language

Goethe Institut Max Mueller Bhavan
Ameya Inamdar