Ameya Salkar
Mumbai
Summary
Dedicated Patient Services Leader experienced in coordinating day-to-day operations and driving strategic decisions. Achieved high levels of patient satisfaction by building trust with families, coaching team members, and ensuring consistent service standards across reception, admissions, and billing. Focused on delivering reliable outcomes through effective workflow management and prioritisation of competing demands.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Patient Experience Sr Executive
SIR H.N. RELIANCE FOUNDATION HOPITAL
11.2022 - Current
- Facilitated communication among patients, providers, and payers to ensure understanding and resolution of concerns
- Cultivated strong relationships with patients, fostering loyalty and enhancing overall satisfaction
- Coordinated appointment bookings for VIP and VVIP clients, ensuring seamless consultations from start to finish.
- Managed Staff scheduling for optimal coverage, ensuring efficient operations during peak hours
- Enhance team performance by providing ongoing coaching, feedback and training opportunities for staff members
- Collaborated with clinical team to resolves discrepancies in documentation, improving claim accuracy and reducing delays.
- Addressing inquiries and resolving issues related to billing matter
- Conducted regular audits of billing records to identify trends or issues that may impact financial performance or compliance
- Monitored OPD conversion rates to streamline appointment scheduling for radiology and inpatient admissions.
- Preparing Duty Manager Report on daily basis to maintain day to day overall OPD count and also plan for the next day
- Coordinating with Doctors regarding OPD scheduler and consultation timings And also keep track on confirmation calls prior day
- Department: OPD
Admission and Billing Executive.
P.D. HINDUJA NATIONAL HOSPITAL & MEDICAL RESEARCH CENTER
07.2019 - 10.2022
- Oversaw operations of admission and billing department, ensuring efficient processes and adherence to quality standards.
- Settled invoices for cash, TPA, and corporate patients, managed cash transactions, processed refunds, and followed up daily on dues and refunds while supervising receipts, payments, outstanding balances, and corporate billing.
- Admission counter- Allocating and assigning the beds for planned surgery and medical admissions on daily basis also allocating ICU beds for transfer. Handling VIP patients and coordinating for smooth admission procedure.
- Coordinated daily admissions and discharges for day care patients, audited bills, maintained paperwork, and addressed queries and concerns related to admissions and discharges.
- Emergency Casualty - Emergency voucher handling, billing closure and settlements. Helping patients for emergency medical record with previous history and also handling pressure situation in emergency with coordinating patient relatives.
- OT booking counter- Bookings for operation theatre slots and dates for surgical patient as per their respective grade of surgery. Filling the estimations and dispersing the bills and also looking after the surgery posting.
- Handled queries at the reception counter and ensured compliance with service quality standards.
Senior Customer Service Assistant
JET AIRWAYS INDIA LTD
01.2013 - 01.2019
- Liaised with departments and agencies, including IOCC, Terminal Services, Catering, Fueling Company, GHA, Customs, Immigration, Cargo, and Baggage Services, to ensure efficient aircraft turnaround according to schedule.
- Advocated for safety and security measures for passengers, aircraft, and all equipment/facilities involved in aircraft operations.
- Maintained loading and offloading processes for deadload while ensuring compliance with company safety standards for aircraft handling.
- Proactively liaised and communicated with cargo department to mitigate and minimize Loading errors and aim for maximum upliftment within scheduled ground time
- Dealt with the weight and Balance, Trim and Stability issues of the aircraft during all its phases
- Handling critical situations such as flight movement disruptions, Aircraft Changes, Diverted Flights, VIP Departures etc.
- Ensured smooth operation of airside activities to facilitate efficient aircraft handling.
- Allocated resources effectively across various operational departments.
- Strictly adhered to company's Safety Standards as laid down in GOM.
- ORGANISATION: JET AIRWAYS INDIA LTD (2013 TO 2019)
Education
B.Com. - Financial Accounting, Costing & Auditing, Direct & Indirect Taxation, Computers.
M.L.Dahanukar College (Mumbai University)
03-2012
H.S.C. - Mathematics
M.L.Dahanukar College (Mumbai University)
03-2009
S.S.C. - Technical
Paranjpe Vidyalaya (Andheri) (Mumbai Board)
03-2007
Skills
- Patient management
- OPD scheduling
- Decision making
- Patient advocacy
- Decision making
- Leadership excellence
- Team building
- Leadership excellence
Certification
1. Indian Institute of Skill Development Training
2.Load and Trim Certified for all Narrow as well as Wide Body Aircraft's,
3. SABRE Load Manager Certified for generating automated load sheets,
4. Basic Airport Handling certified,
5. Basic Dangerous Goods Handing Certified (CAT10)
6.FX School Of Photography Certification
LANGUAGESKNOWN:
English, Marathi and Hindi.
Accomplishments
- Gold medal in katha and bronze medal in fight in All India karate competition 2012
- Bronze medal in Bangalore open karate championship national competition 2016
- 1st Degree Black Belt from All India Karate association of India in 2017
- Represented in under 17 and under 19 for Mumbai cricket association camp.
- Times shield knockout Cricket tournament Runner up for year 2018 and 2019.
- Represented P D Hinduja Hospital In Inter Hospital Cricket Tournaments.
DECLARATION:
I hereby declare that information in my resume is correct. Ameya S. Salkar
Interests
- Cricket , Karate and Photography
Timeline
Patient Experience Sr Executive
SIR H.N. RELIANCE FOUNDATION HOPITAL
11.2022 - Current
Admission and Billing Executive.
P.D. HINDUJA NATIONAL HOSPITAL & MEDICAL RESEARCH CENTER
07.2019 - 10.2022
Senior Customer Service Assistant
JET AIRWAYS INDIA LTD
01.2013 - 01.2019
B.Com. - Financial Accounting, Costing & Auditing, Direct & Indirect Taxation, Computers.
M.L.Dahanukar College (Mumbai University)
H.S.C. - Mathematics
M.L.Dahanukar College (Mumbai University)
S.S.C. - Technical
Paranjpe Vidyalaya (Andheri) (Mumbai Board)