SHARON GREGORY ARANHA
Dubai
Summary
Results-oriented Healthcare Administrator and Billing Executive with expertise in delivering comprehensive patient care and billing support. Collaborates with medical providers and office management to establish billing documentation policies and ensure compliance. Skilled in resolving critical issues in time-sensitive environments while building and maintaining high-performing teams.
Overview
10
10
years of professional experience
Work History
SUPERVISOR PATIENT ADMIN AND BILLING EXECUTIVE
Healthbay Women’s Care
Dubai
06.2023 - 04.2024
- Supervised daily operations for women's health services and patient care.
- Coordinated staff schedules, optimizing coverage and support for patient care.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Implemented process improvements, streamlining workflow efficiency in the clinic.
- Monitored compliance with health regulations and quality standards in service delivery.
- Collaborated with medical staff to streamline administrative procedures and documentation.
- Resolved patient inquiries and concerns, strengthening relationships with clients.
- Addressed customer complaints promptly, focusing on effective solutions to enhance satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided training to subordinates on their job duties and responsibilities to enhance team performance.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Collaborated with other departments to coordinate workflow processes between teams.
Senior Patient Admin and Billing Executive
Healthbay Day Surgery Center LLC
Dubai
12.2018 - 05.2023
- Completing insurance verification and eligibility checks to ensure that claims will be paid.
- Analyzing insurance coverage and payment history to identify any issues that may result in denied claims or delayed payments.
- Managing accounts receivable collections by contacting patients who have not paid their bills.
- Creating and maintaining patient records, including insurance information, medical history, and billing details.
- Built and maintained relationships with patients, physicians, and medical staff to foster a supportive healthcare environment.
- Managing internal and external communications and answering patients' queries and ensuring quality customer service.
- Served as the primary point of contact for patient inquiries and issues, facilitating timely resolutions.
- Established follow-up call systems to effectively resolve complaints.
- Coordinated patient appointments, enhancing clinic operations and minimizing scheduling conflicts.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Managed team of executives, ensuring up-to-date knowledge of DHA guidelines, insurance policies, and promotional offers.
- Executed clinical administrative policies per DHA guidelines.
Call Centre Executive
Healthbay Day Surgery Center LLC
Dubai
12.2014 - 11.2018
- Managed inbound calls from patients and healthcare providers efficiently.
- Assisted patients with insurance inquiries and verification processes, ensuring seamless access to their healthcare services.
- Resolved patient concerns by offering prompt solutions and empathetic support.
- Resolved customer complaints promptly, contributing to higher customer satisfaction.
- Scheduled appointments and coordinated patient information with medical staff.
- Provided accurate information about surgical procedures and facility policies.
- Collaborated with team members to streamline call handling processes, enhancing team efficiency.
- Trained new staff on communication protocols and customer service standards.
Customer Service Executive
Sitel India
Mumbai
05.2014 - 11.2014
- Responded to customer inquiries via chat to provide assistance.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Utilized internal software and tools to resolve customers' technical problems efficiently.
- Handled customer complaints by providing effective solutions and recommending suitable alternatives.
- Passed customer feedback to sales or product teams to make improvements on company offerings.
- Educated clients on benefits and features of company products.
- Responded promptly to customer inquiries, enhancing customer loyalty and satisfaction.
Education
Certificate of Higher Education - Science
St. Andrews College
India03-2008
Skills
- Healthcare administration
- Communication skills
- Active listening
- Medical coding
- Insurance billing
- Problem solving
- Works under pressure
- Accuracy
- Attention to detail
- Multitasking
- Team player
- Microsoft Outlook
- Medical policy knowledge
- Patient management
- Medical billing
- Patient engagement
- Appointment coordination
- Insurance verification
- Staff scheduling
- Goal achievement
Awards
- Best Employee, Awarded as Best Employee in Healthbay Clinic, 2016
- JCI accreditation certification, JCI accreditation certification in Healthbay Clinic, 2020
Languages
- Hindi
- English, Fluent
- Hindi, Fluent
Timeline
SUPERVISOR PATIENT ADMIN AND BILLING EXECUTIVE
Healthbay Women’s Care
06.2023 - 04.2024
Senior Patient Admin and Billing Executive
Healthbay Day Surgery Center LLC
12.2018 - 05.2023
Call Centre Executive
Healthbay Day Surgery Center LLC
12.2014 - 11.2018
Customer Service Executive
Sitel India
05.2014 - 11.2014
Certificate of Higher Education - Science
St. Andrews College