Amin Pasha
Senior Customer Support Associate And Subject Matter Expert
Bangalore
Summary
Enthusiastic Senior Customer Service Representative with more than 3 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Associate and SME
First Source Solutions
Bengaluru
11.2021 - Current
- Supported enterprise and business goals by introducing new product and service offerings.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Maintain composure and patience in face of difficult customer situations.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Collaborated with management to identify and prioritize new development concepts.
Customer Support Executive
DTDC Logistics
Bengaluru
09.2020 - 09.2021
- The Primary goal was to ensure customer satisfaction and increase customer loyalty while projecting a professional, efficient and positive approach.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Education
Willington English High School
Sultan Road BangaloreNational PU University
Basvangudi BsngaloreSkills
Flexible & detail-oriented attitude along with strong analytical problem-solving skills
Accomplishments
- Collaborated with team of 30 members to ensure to achieve the sales targets.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 50 in the development of FTR (First time Resolution).
- Supervised team of 35 staff members in their Probation Period.
Timeline
Senior Customer Service Associate and SME
First Source Solutions
11.2021 - Current
Customer Support Executive
DTDC Logistics
09.2020 - 09.2021
Willington English High School
National PU University
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